Apprentice Order Processing & Business Administrator

SGM WINDOWS LTD; Basildon; On-site; GBP 15,000 - 19,000; Full time

Job summary

SGM Windows Ltd in Basildon is seeking an Apprentice Order Processing Administrator. You will gain a Level 3 qualification while handling customer orders, assisting with daily business operations, and supporting the team with precision and professionalism.

You will learn to manage orders, communicate with customers, and develop strong administrative and office software skills in a manufacturing and supply environment.

Qualifications

• GCSE Maths & English at A*-C / 9-4 is desired.
• A Level Maths & English at A*-C is desired.

Responsibilities

• Process customer orders accurately into internal systems with training.
• Provide professional contact via telephone, email, and digital platforms to assist customers and build relationships.
• Utilise MS Office and internal software to manage data and documents.
• Manage time and priorities to meet deadlines, working solo or in a team.
• Review order workflows and identify opportunities to streamline processes.
• Coordinate tasks and resources, support project administration, and ensure compliance with regulations.
• Demonstrate integrity, adaptability and positive workplace behaviours to support career progression.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Number skills

Analytical skills

Logical

Team working

Initiative

Patience

Education

GCSE Maths & English

A Level Maths & English

Tools

MS Office

Job description

Introduction

Join SGM Windows Ltd as an Apprentice Order Processing Administrator! Gain your Level 3 qualification in a high-responsibility role managing customer orders, building precision, and supporting key business operations. Enjoy hands-on expert training, career security, and a supportive team environment. Ready to start?

About the Employer

At SGM Windows, we manufacture and supply high quality windows, doors and conservatories.

As an independently owned Company, we are able to choose the products we manufacture to best suit our customer requirements, and our own ethos.

Based in Basildon, Essex, we operate from 25,000 sq ft of manufacturing / office space, and supply to double glazing retailers and building companies throughout the South East.

Established in 2004, the business has successfully grown without comprising our core values.

We are committed to manufacturing and supplying high quality windows, doors and conservatories in PVCu and aluminium.

We work closely with our chosen suppliers, to ensure products are innovative, energy efficient, secure and reliable.

What You'll Do

On a day-to-day basis as an apprentice, you will be responsible for:

• Order Processing: Taking detailed customer orders and inputting them accurately into our internal systems. You will utilise your sharp eye for precision to manage sales orders independently following comprehensive training
• Customer Interaction & Communication: Acting as a professional point of contact via telephone, email, and digital platforms to assist customers, handle queries, and build positive customer relationships
• General Business Administration: Utilising MS Office and internal software to manage data, create documents, maintain confidential records, and support daily business operations
• Independent & Responsible Working: Managing your time and priorities to meet deadlines, demonstrating a strong work ethic, professional conduct, reliability, and sound judgement when working solo or within the team
• Problem Solving & Quality Control: Reviewing internal order workflows, maintaining quality standards, and proactively identifying ways to streamline administrative processes
• Organisation & Coordination: Organising tasks, managing resources, assisting with project administration, and ensuring compliance with key business regulations like GDPR
• Professional Growth & Leadership: Demonstrating strong integrity, adaptability, and positive workplace behaviours, laying the groundwork for long-term career progression and future management potential

Training Outcome

• Potential for the candidate to progress through the company and gain experience within all sectors. The main aim is to bring somebody into the team and for them to develop and become a key team member
• We are looking to invest our knowledge, skills, and time in the right person. This position has the potential to develop into a successful career for the right candidate with the position growing with the company

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skillsAnalytical skills
• Logical
• Team working
• Initiative
• Patience

Qualifications

• Desired - GCSE - Maths & English - A*- C / 9 - 4
• Desired - A Level - Maths & English - A*- C

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to FridayTimes to be confirmed

Expected Duration: 1 Year 7 Months

Training Provider: GLASS & FENESTRATION TRAINING SOLUTIONS LTD

This employer is part of the Disability Confident scheme, committed to employing disabled people.