Junior Billing Representative

TN United Kingdom; Manchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

Join a dynamic global technology group as an Inbound and Outbound Adviser, where you'll be the first point of contact for customer inquiries. This role is crucial for developing and maintaining customer relationships, ensuring satisfaction and loyalty. With a strong focus on technology, you'll receive comprehensive training and support for your career development. Enjoy a collaborative environment that values your contributions and offers various perks, including generous leave, personal development opportunities, and discounts on products. This is an excellent opportunity to grow within a forward-thinking company dedicated to innovation and customer service.

Benefits

25 days annual leave plus bank holidays

Birthday day off

Enhanced maternity and paternity pay

Access to on-site gym

Up to 50% staff discount on THG brands

Subsidised bus pass

Access to in-house GP

Employee Assistance Programme (EAP)

Anniversary gifts

On-site barber

Qualifications

• Strong written and verbal communication skills are essential.
• Ability to work independently and within a team.

Responsibilities

• Assist customers with account and billing queries.
• Engage with customers via web chat, tickets, and phone calls.

Skills

Customer Experience

Problem Solving

Communication Skills

Teamwork

Technology Awareness

Job description

Social network you want to login/join with:

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Client:

THG

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

07a400eb757b

Job Views:

4

Posted:

01.05.2025

Expiry Date:

15.06.2025

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Job Description:

About THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

What will I be doing?

As an Inbound and Outbound Adviser, you’ll join our Billing specialist, based at our Global Service Centre in the THG Studios, assisting our customers with account and billing queries for THG Hosting brands. As the first point of contact, you’ll play a crucial part in developing & maintaining customer relationships which are key to customer satisfaction and increased loyalty. You will also do outbound calls to retain customers and upsell our new services. You’ll need strong written and verbal customer experience skills, engaging with our customers through blend of contact methods such as live web chat, ticket and phone.

We’ll provide on the job training to teach you everything you need to know to get going, and then continue to support your career development within THG!

Essential skills

• A passion for technology.
• A natural ability to understand needs, problem-solve and find solutions.
• A positive, can-do attitude and genuine enthusiasm to help others.
• Strong communication and listening skills.
• Able to work within a team and independently.

What's in it for me?

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.