Junior Assistant Software Asset Manager / SAM Analyst

EMEA3 Recruitment; Newcastle upon Tyne; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Arup is seeking a Junior Assistant Software Asset Manager / SAM Analyst on a 12 month contract. Hybrid role based in Newcastle upon Tyne or Birmingham, 3 days per week in office, collaborating with Digital Technology and procurement teams to manage licences and entitlement data.

You will support licence validation, renewals, and governance, ensuring accurate records and compliance across the SAM function. A structured, detail‑oriented approach is essential.

Qualifications

• Experience in Software Asset Management or IT Asset Management or related Digital Technology function (1–3 years).
• Ability to manage software licences, contracts and entitlement records with accuracy.
• Familiarity with SAM tools (Snow Atlas / Snow, ServiceNow) and MS 365 is beneficial.

Responsibilities

• Support management of software licences, contracts, subscriptions, renewals and entitlement records.
• Maintain and improve software asset data in SAM systems.
• Assist with licence entitlement validation and maintenance records.
• Review usage to identify compliance risks, gaps and optimisation opportunities.
• Support renewal activity with stakeholders’ information to justify renewals.
• Maintain software catalogue records and governance processes.
• Assist with software request triage and route to fulfilment.
• Coordinate with vendors and internal teams on licence terms and quotes.
• Support reporting on compliance, cost, usage and data quality for SAM stakeholders.
• Identify data gaps and improvement opportunities in software governance.

Skills

Software Asset Management

IT Asset Management

Data accuracy

Analytical skills

Stakeholder collaboration

Tools

Snow Atlas / Snow

ServiceNow

Microsoft 365

Job description

Junior Assistant Software Asset Manager / SAM Analyst

Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally.
At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning.
Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join.

Job description - the role

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.
We partner with Arup to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.
On Behalf of Arup , we are looking for a Junior Assistant Software Asset Manager / SAM Analyst for a 12 month contract based in either the Newcastle upon Tyne or the Birmingham office (hybrid, 3 days per week in the office) .

Candidate Profile: Key accountabilities, skills & experience

Purpose of the role:

The Junior Assistant Software Asset Manager will support the day-to-day operation and improvement of Arup's Software Asset Management function helping to maintain accurate software entitlement, agreement and usage data, and support licence compliance, renewals and software governance activity.

The role will work closely with Digital Technology, Procurement, Finance, Service Management, Cyber/GRC, software service owners and vendors to help keep software information accurate, risks visible and actions moving.

What you’ll do:

• Support the management of software licences, contracts, subscriptions, renewals and entitlement records across the Software Asset Management function.
• Maintain and improve software asset data in SAM and related systems, including Snow Atlas / Snow, ServiceNow and associated working records used by the SAM team.
• Assist with validating licence entitlement, purchase history, agreements, maintenance records and proof of entitlement.
• Review usage, allocation and entitlement information to help identify compliance risks, shelfware, licence gaps and optimisation opportunities.
• Support renewal activity by gathering usage, entitlement, cost, ownership and stakeholder information so renewals can be reviewed and justified.
• Help maintain application, licence and agreement records in support of software catalogue, request, ownership and governance processes.
• Assist with software request triage by checking ownership, licence availability, regional restrictions, existing agreements and the appropriate route to fulfilment.
• Work with vendors, resellers and internal teams to clarify licence terms, obtain quotes, validate support routes and confirm permitted usage where required.
• Support reporting on compliance, liability, cost, usage, software ownership and data quality for SAM and wider Digital Technology stakeholders.
• Help identify and document process gaps, data issues and improvement opportunities linked to software governance and the Software Simplified programme.
• Escalate risks, exceptions, blockers and unresolved ownership or compliance issues to the SAM lead / manager.

The skills you’ll need:

• Experience working with Software Asset Management, IT Asset Management, software licensing, procurement, service management or a related Digital Technology function (Minimum 1-3 years experience).
• Experience working with software, licence, agreement, vendor, usage or cost data in a structured and accurate way.
• Experience using SAM, ITSM, reporting or workflow tools, Snow Atlas / Snow, ServiceNow, Microsoft 365 or similar tools would be beneficial.
• Awareness of software compliance, audit risk, licence restrictions and the importance of maintaining reliable entitlement and agreement records.
• Strong attention to detail and ability to challenge unclear data in a constructive way.
• Good analytical skills, including the ability to compare usage, entitlement and contract information to identify issues or opportunities.
• Able to organise workload, manage follow-ups and keep records accurate and up to date.
• Collaborative working style with the ability to build effective relationships across Digital Technology and business teams.
• Committed to accurate records, clear communication, continuous improvement and supporting effective software governance.

About the client

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all. Arup’s internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – creating a space for everyone to express themselves and make a positive difference.