Junior Application Support Analyst

Zachary Daniels Recruitment; West Kirby; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Company pension

Employee discount

Wellbeing benefits

Career development opportunities

Job summary

Zachary Daniels Recruitment in Liverpool is seeking a Junior Application Support Analyst to join a growing technology team. With £25,000-£30,000 salary, this on-site role offers exposure to core business applications and opportunities to develop within Business Systems and Application Support.

The ideal candidate has 1-2 years of experience in Application Support or IT, familiarity with ERP/CRM, and strong problem-solving and communication skills.

Qualifications

• 1-2 years' experience within Application Support, IT Support or Business Systems
• Exposure to ERP or CRM systems
• Experience supporting ecommerce or customer-facing platforms is beneficial
• Strong troubleshooting and analytical skills
• Excellent communication and stakeholder management skills

Responsibilities

• Provide first-line support across core business applications
• Investigate system, order and inventory-related issues
• Troubleshoot application problems and escalate complex issues
• Maintain support documentation and knowledge articles
• Assist with user acceptance testing (UAT) for system changes
• Support configuration and implementation activities
• Collaborate with third-party technology partners on project delivery
• Keep project plans and support tickets up to date
• Develop expertise across the organisation's application landscape
• Identify recurring issues and suggest improvements

Skills

1-2 years exp

Troubleshooting

Communication

Stakeholder mgmt

Tools

ERP

CRM

Job description

Junior Application Support Analyst | £25,000 - £30,000 + Benefits | Liverpool On Site

The Opportunity

We're working with a growing consumer business that's investing heavily in its technology function and looking to appoint a Junior Application Support Analyst.

This is an excellent opportunity for someone with 1-2 years' experience to develop their career within Application Support and Business Systems. You'll work across a range of core business applications, supporting day-to-day operations while gaining exposure to system enhancements, integrations and technology projects.

If you're looking to build your technical knowledge within a supportive team and broaden your experience beyond traditional IT support, this is a fantastic opportunity.

What You'll Be Doing

Application Support

• Provide first-line support across a range of core business applications
• Investigate system, order and inventory-related issues
• Troubleshoot application problems and escape more complex issues where required
• Maintain support documentation and knowledge articlesProject Support

Project Support

• Assist with user acceptance testing (UAT) for system changes and enhancements
• Support configuration and implementation activities
• Work alongside third-party technology partners on project delivery
• Keep project plans and support tickets up to date

Continuous Improvement

• Develop expertise across the organisation's application landscape
• Identify recurring issues and recommend improvements
• Help improve support processes and documentation

About You

We're looking for someone who enjoys solving problems, has excellent attention to detail and is keen to develop a career within Business Systems and Application Support.

You'll ideally have experience with:

• 1-2 years' experience within Application Support, IT Support or Business Systems
• Exposure to ERP, CRM or business applications
• Experience supporting ecommerce or customer-facing platforms would be beneficial
• Strong troubleshooting and analytical skills
• Excellent communication and stakeholder management
• Ability to prioritise multiple tasks in a fast-paced environment
• Any exposure to integrations, APIs, ticketing systems or warehouse management systems would be advantageous but isn't essential.

Package

• £25,000 - £30,000 depending on experience
• Company pension
• Employee discount
• Additional wellbeing and lifestyle benefits
• Excellent opportunity to develop within a growing technology team

This is an ideal opportunity for someone looking to take the next step in their technology career, gaining exposure to modern business systems, supporting business-critical applications and contributing to exciting technology projects within a growing organisation.