Senior Application Support Engineer

106 Recruitment; Redditch; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

106 Recruitment is recruiting for a Senior Application Support Engineer in Redditch. You’ll own escalated tickets end to end, digging into logs, writing real SQL, and working directly with the dev team when deeper investigation is needed.

The role combines hands-on troubleshooting with customer focus, requiring solid experience in application or software support, strong SQL, and the ability to read logs and form hypotheses before escalation.

Qualifications

• Solid experience in application or software support.
• SQL skills you're confident defending, not just using.
• Comfort reading logs and forming hypotheses before escalating.
• A customer-first mindset with ownership of tickets.

Responsibilities

• Own escalated tickets end to end from initial triage to resolution.
• Dig into logs, write real SQL, and trace application behaviour.
• Collaborate with the dev team for deeper investigations when needed.
• Participate in on-call rotations after initial ramp-up.

Skills

SQL Proficiency

Log Analysis

Escalation Handling

Application Support

Tools

SQL Profiler

Job description

Senior Application Support Engineer | Redditch | £38,000 – £45,000

Most support roles waste a strong technical brain on ticket triage. This one doesn't.

An established supply chain software company in Redditch is hiring into its support function. They build the platform 1,700+ businesses across 75 countries rely on to plan their inventory, and it's complex enough that "have you tried turning it off and on again" doesn't cut it here.

You'll own escalated tickets end to end. That means digging into logs, writing real SQL (not copy-pasting from Stack Overflow), tracing application behaviour with tools like SQL Profiler, and working directly with the dev team when things need deeper investigation.

This is titled senior, but they care more about how you think than what your last job title said. If you've got the technical depth and the judgement to operate at that level, the label matters less.

What you'll get:

Clear structure across first and second line support, so you're not firefighting alone. Hybrid working once you're through probation (3 days a week in the office). A team that's been doing this long enough to know the platform inside out, and will expect the same from you eventually.

You’ll need:

• Solid experience in application or software support
• SQL skills you're confident defending, not just using
• Comfort reading logs and forming your own hypotheses before escalating
• A customer-first mindset. Tickets don't just sit with you

There's a rotational on-call element once you're up to speed.

£38,000 to £45,000, based in Redditch.