Junior Application Support Analyst

Kortext; United Kingdom; Remoto; GBP 27.000 - 28.000; Tempo pieno

Descrizione del lavoro

Kortext is seeking an Application Support specialist to work remotely across the UK. The role handles first-response customer service, ticket triage, and issue diagnosis across Jira, Confluence, Office 365, Teams, SharePoint and Salesforce.

You will analyse client data with SQL, configure applications, communicate progress to stakeholders and contribute to a growing knowledge base. 37.5 hours per week, salary £26,500–£28,000 per annum, reporting to the Application Support Team Lead.

Competenze

• Experience with Jira, Confluence and ticket triage processes.
• Proficient in analyzing client data with SQL queries.
• Strong communication and stakeholder update skills.

Mansioni

• Act as a first responder, delivering excellent customer service to clients via Jira, email, Microsoft Teams, and telephone.
• Triage incoming support tickets in line with SLAs.
• Troubleshoot data, infrastructure and application issues, including analysing client data using SQL queries.
• Perform basic application configurations to support client needs.
• Communicate regularly with stakeholders, providing clear and timely updates on investigations, progress and ticket resolutions.
• Attend client calls to support data-related queries.
• Maintain and update the team Knowledge Base to support continuous improvement.
• Work confidently with Jira, Confluence, Office 365, Microsoft Teams, SharePoint, Azure DevOps and Salesforce.

Conoscenze

Customer service

Ticket triage

Data analysis

Communication

Strumenti

Jira

Confluence

Office 365

Microsoft Teams

SharePoint

Azure DevOps

Salesforce

SQL

Descrizione del lavoro

Location: Remote UK
Hours: Monday - Friday, 37.5 hrs per week
Salary: £26,500 to £28,000 per annum
Reporting To: Application Support Team Lead

Key Responsibilities

• Act as a first responder, delivering excellent customer service to clients via Jira, email, Microsoft Teams, and telephone
• Triage incoming support tickets in line with SLAs
• Troubleshoot data, infrastructure and application-related issues, including analysing client data using SQL queries
• Perform basic application configurations to support client needs
• Communicate regularly with stakeholders, providing clear and timely updates on investigations, progress and ticket resolutions
• Attend client calls to support data-related queries
• Maintain and update the team Knowledge Base to support continuous improvement
• Work confidently with a range of platforms and technologies, including Jira, Confluence, Office 365, Microsoft Teams, SharePoint, Azure DevOps (ADO) and Salesforce

Please view the job description attached for full details