Junior Application Support Analyst | Launch your career in tech

_nology; Newcastle upon Tyne; Hybride; GBP 23 000 - 31 000; Plein temps

Résumé du poste

_nology in Newcastle is seeking a Junior Application Support Analyst to join a growing team responsible for maintaining and improving a business-critical enterprise application.

You will develop skills in incident management, troubleshooting, data analysis and service delivery, with structured onboarding and mentoring to support your long-term IT career.

Qualifications

• Foundation in technology with a desire to build a long-term IT career.
• Experience with incident management or service desk is beneficial.
• Motivated to learn and develop technical skills.

Responsabilités

• Investigate and resolve application incidents and service requests.
• Support problem and change management activities.
• Work with users to understand issues and identify solutions.
• Collaborate with technical teams and stakeholders.
• Support weekly and monthly service reporting.
• Maintain support documentation and knowledge articles.
• Contribute to service improvements and process enhancements.
• Develop expertise in enterprise applications and support processes.

Connaissances

Problem solving

Analytical thinking

Communication

Fast learner

Organised

Curiosity

Formation

Technology or IT-related degree

Bootcamp or academy program

Placement year or internship

Outils

Excel

SQL

Power BI

Description du poste

Location: Newcastle, within 1 hour commute - minimum 3 days a week in the office

Must be SC Eligible

About the Role

We're looking for a Junior Application Support Analyst to join a growing application support team responsible for maintaining and improving a business-critical enterprise application.

This is an excellent opportunity for someone at the beginning of their technology career who wants to develop their skills in application support, incident management, troubleshooting, data analysis and service delivery.

You'll work alongside experienced support professionals, gaining hands‑on experience investigating issues, supporting users, managing incidents and contributing to continuous service improvement.

While training will be provided, we're looking for someone who already has a foundation in technology and is keen to build a long‑term career in IT and application support.

What You'll Be Doing

• Investigating and resolving application incidents and service requests
• Supporting problem and change management activities
• Working with users to understand issues and identify solutions
• Collaborating with technical teams and stakeholders
• Supporting weekly and monthly service reporting
• Maintaining support documentation and knowledge articles
• Contributing to service improvements and process enhancements
• Developing expertise in enterprise applications and support processes

What We're Looking For

We're looking for someone who is:

• Naturally curious and enjoys solving problems
• Analytical and able to investigate issues logically
• Detail-oriented and highly organised
• Comfortable working with data and information
• A strong communicator who enjoys working with people
• Eager to learn new technologies and develop technical skills
• Able to manage multiple priorities and take ownership of tasks

You'll have some previous exposure to technology through one or more of the following:

• Technology bootcamp or academy programme
• Computer Science, IT, Information Systems or related degree
• Service Desk, Technical Support or Application Support experience
• Placement year or internship within a technology environment
• Personal technology projects demonstrating technical curiosity

Desirable Technical Skills

Experience in all of these areas is not expected, but exposure to some of the following would be beneficial:

• Microsoft Excel, including filtering, sorting and basic formulas
• SQL and database concepts
• Power BI
• Incident or service management processes
• Data analysis and troubleshooting techniques

Training & Development

You'll receive structured onboarding, mentoring and hands‑on training from experienced team members.

This includes:

• Incident, problem and change management processes
• Technical and business process training
• Shadowing and mentoring opportunities
• Ongoing development and career progression support

Ideal Candidate

This role would suit someone who has already taken their first steps into technology and wants to accelerate their career.

You might be a recent graduate, bootcamp graduate, IT apprentice, junior support analyst, service desk analyst or someone with equivalent hands‑on technical experience.

Most importantly, you'll have strong problem‑solving skills, a genuine interest in technology, and the motivation to continue learning and developing.

What We Offer

• Starting salary of £26,700 with pay reviews at 6 and 12 months based on performance.
• Pathway to a potential permanent role with our client after 18 months
• A supportive environment focused on your development.
• Exposure to real projects and programmes.

Why Join Us?

• Dedicated support: Ongoing mentoring and guidance from experienced professionals
• Upskilling opportunities: Training and development to further strengthen your BA skillset
• Career growth: Work on impactful projects and progress into more senior roles
• Collaborative culture: A team environment that values knowledge sharing and continuous improvement
• Competitive salary and benefits package