Junior Account Manager

JR United Kingdom; Greater London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Junior Account Manager to support their account management team. This role offers the chance to build strong client relationships, coordinate onboarding processes, and collaborate with various internal departments. You'll play a crucial part in maximizing revenue opportunities within the existing client base, while also contributing to strategic business reviews and client satisfaction. If you are passionate about the publishing industry and eager to grow your career in a dynamic environment, this position is a perfect fit for you.

Qualifications

• Strong communication skills and ability to build relationships.
• Proficiency in Microsoft Office products is essential.

Responsibilities

• Assist the account management team in managing client accounts.
• Coordinate client onboarding and ensure deadlines are met.
• Communicate updates and address client queries.

Skills

Microsoft Office

Communication Skills

Relationship Building

Interest in Publishing Industry

Tools

Jira

CRM Software

Job description

Ingenta is searching for a Junior Account Manager who will be responsible for supporting the account management team in maintaining and growing client relationships. The role involves managing client communications, assisting with onboarding and project coordination, and identifying opportunities to maximise revenues within the existing client base.

The successful candidate will work with internal departments, including Product Development, Marketing, Finance, and Sales, to gain a deep understanding of the business with opportunities for growth within the company.

Key responsibilities include:

1. Assist the account management team in managing client accounts and nurturing relationships.
2. Coordinate the onboarding of new clients, ensuring timelines and deadlines are met.
3. Communicate with clients to provide updates, address queries, and increase awareness of Ingenta’s products and services.
4. Assist with preparing reports and presentations for internal and external stakeholders.
5. Collaborate with internal teams to ensure successful delivery of products and services.
6. Contribute to forecasting and monitor progress.
7. Maintain and update internal records within Jira and CRM.
8. Monitor metrics and identify opportunities to upsell within the existing client base to maximise growth.

Main/Core Tasks

1. Lead customer collaboration sessions and strategic business reviews to identify opportunities.
2. Develop customised strategies to achieve clients' business goals aligned with Ingenta’s offerings.
3. Identify opportunities to maximise revenues within the existing client base.
4. Regularly review client accounts for performance and satisfaction.
5. Maintain and update client records and ensure contractual terms are met.

Key Technical Skills and Knowledge:

• Proficiency in Microsoft Office products (Word, Excel, PowerPoint).
• Strong communication skills.
• Ability to build strong relationships with a focus on revenue maximisation.
• Interest in the Publishing Industry, Trade Associations, and/or the Intellectual Property industry is desirable.

Ingenta is a publicly listed, independent company with a 40-year history of creating reliable software products and services, and over 30 years of rights royalty management experience supporting various industries. Our mission is to be a strategic partner providing superior solutions that enable companies to operate effectively and securely, leveraging technological advancements responsibly. We serve sectors including trade, scholarly, academic, and educational fields.

Our employees are full-time, highly experienced professionals passionate about their work and located in various regions. With decades of experience, Ingenta understands what it takes to operate your business online. Leverage our expertise to unlock your future today.

Only applications with an accompanying cover letter will be considered. Please send your cover letter to [emailprotected], quoting job reference ING317.