Junior Account Manager

Global 4 Group; Fareham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Birthday off

Flexi Health plan

Company Pension

Gym discounts

Cycle to work

Mental Health first aider on site

Job summary

Tailor Made Technologies seeks a motivated Junior Account Manager to join a team serving a broad range of clients across multiple industries. You will drive profitable growth by developing orders from existing customers and maintaining excellent service levels.

A demonstrable commercial awareness within IT or Telecommunications is essential, with the ability to communicate the portfolio effectively to customers.

Qualifications

• Experience supporting customers and providing value add services in ICT/telecommunications.
• Ability to identify opportunities within existing accounts and grow revenue.
• Strong interpersonal and communication skills for client liaison.

Responsibilities

• Establish strong relationships with customers to discuss product propositions.
• Protect existing revenue and secure additional business through excellent service.
• Be proactive in identifying and qualifying opportunities within existing accounts.
• Develop customer calling cycles and activities to maximise service usage and product adoption.
• Act as ambassador between customers and technology teams.
• Develop understanding of ICT services and telecommunications offerings.

Skills

Customer service

ICT/telecoms knowledge

Relationship building

Proactive approach

Job description

Junior Account Manager – Whiteley

Tailor Made Technologies are looking for a Junior Account Manager to join a talented team of individuals working with a broad range of clients across multiple industries

As an Junior Account Manager you will be responsible for delivering profitable growth through the development of orders from existing customers. To be successful in this role you will have a demonstrable commercial awareness within IT or Telecommunications, backed with the ability to provide excellent levels of customer service to our clients.

You will work to meet objectives through the identification of SME opportunities within existing key customers while maintaining an understanding of the company’s portfolio, ensuring its communicated effectively to all customers.

Responsibilities

• Establish strong relationships with customers in order to strategically discuss the company’s various product family propositions
• Protecting the existing revenue and securing additional business through excellent service
• Be proactive in identifying, qualifying opportunities with existing accounts
• Developing the necessary customer calling cycles and activities needed to ensure they are happy with our services and are maximising our product proposition
• Act as an ambassador for Tailor Made Technologies and be the link between our customer and wider technology teams
• Continually develop understanding of ICT services (IT Support Services, Cloud, Security, Connectivity, Digital) as well as Telecommunications services.

Skills

• Previous experience supporting customers and providing value add services, ideally within ICT and/or telecommunications sector
• Proactive personality with the ambition to further help our customers make the best use of current services as well as new ones. Proactively monitor product life cycles and provide recommendations for improvements
• Can build and nurture effective interpersonal relationships, both internally and externally
• Use appropriate knowledge, interpersonal skills and communication methods to best help our clients

Benefits Of Working For Tailor Made Technologies

• Training opportunities set out with a clear training structure, including an internal mentoring system.
• Progressive working environment with access to voice your opinions to decision makers.
• 25 days holiday plus bank holidays.
• Your birthday off.
• Flexi Health plan cover.
• IT Purchasing Scheme.
• Cycle to work scheme and gym discounts.
• Company Pension.
• Mental Health first aider on site.
• An active Social Committee who run competitions, evenings out and charity events.
• A brilliant breakout room which provides a free breakfast and a pool table.