Junior / 1st Line, IT Service Desk Analyst

TN United Kingdom; Bolton; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

An established industry player in the pharmacy sector is seeking a motivated 1st Line IT Support Analyst to join their dynamic team in Bolton. This role offers a starting salary of £23,700, with opportunities for overtime and a salary review. You will play a crucial role in supporting pharmacy dispensers by resolving IT issues via telephone and utilizing remote access tools. The company is committed to providing training and a clear career path, ensuring you enhance your IT skills while working in a customer-centric environment. If you thrive in a problem-solving role and have a passion for excellent customer service, this opportunity is perfect for you.

Benefits

Overtime Pay

Training Opportunities

Career Development

Additional Benefits Package

Qualifications

• Good communication skills both written and verbal.
• Problem-solving attitude and aptitude.

Responsibilities

• Support pharmacy dispensers with IT problem resolution.
• Log and categorise incoming calls and emails within a CRM system.
• Document issues/problems and raise them to the 2nd line team.

Skills

Customer Service

Communication Skills

Problem-Solving

IT Skills

Tools

CRM System

Remote Access Tools

Job description

Social network you want to login/join with:

Junior / 1st Line, IT Service Desk Analyst, Bolton

col-narrow-left

Client:

GK Recruitment

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

5c2b4db21b15

Job Views:

3

Posted:

07.05.2025

Expiry Date:

21.06.2025

col-wide

Job Description:

Description

• Have you recently been working in Customer Services, OR, Customer Support?
• Do you thrive in delivering an excellent Customer Services?

Then this role is for you - as a 1st line IT Support Analyst.

We can offer you:

• A starting salary of £24,700 + overtime
• You will be able to build your IT career in a strong team, committed to being "customer centric"
• Enhance your IT skills

But - You must be a good communicator with reasonable IT skills

My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector.

You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review of £25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work.

You will be joining a company that offers training and a genuine career path with an additional benefits package.

As the 1st Line IT Support Analyst you will:

• Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution.
• Provide telephone support to the user base utilising remote access tools.
• Log and categorise incoming calls and emails within a CRM system.
• Active involvement in the documenting and updating of the knowledge base.
• Raise jobs for Engineers and liaise with them.
• Take ownership of incidents and progress them quickly and efficiently.
• Document issues/problems and raise them to the 2nd line team.

We are looking for a 1st Line IT Support Analyst with:

• Problem-solving attitude and aptitude.
• Good communication skills both written and verbal.
• Good problem-solving skills.
• Ability to manage own workload effectively.
• An ability to Take Ownership.

APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.