Junior / 1st Line, IT Service Desk Analyst

TN United Kingdom; Preston; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

An established industry player is seeking a motivated 1st Line IT Support Analyst to join their dynamic team in Preston. This role offers a fantastic opportunity to enhance your IT skills while providing essential support to pharmacy dispensers. You'll be part of a customer-centric environment that values communication and problem-solving. With a competitive starting salary, potential for overtime, and a clear career path, this position is perfect for those looking to build a rewarding IT career. If you're passionate about delivering excellent customer service and eager to grow in the IT field, this is the role for you.

Benefits

Training Opportunities

Clear Career Path

Overtime Pay

Qualifications

• Experience in Customer Services or Customer Support is essential.
• Strong communication skills are a must for this role.

Responsibilities

• Support pharmacy dispensers with IT issues via telephone.
• Log and categorize calls and emails in a CRM system.
• Document issues and escalate to the 2nd line team.

Skills

Customer Service

Communication Skills

Problem-Solving

IT Skills

Tools

CRM System

Remote Access Tools

Job description

Social network you want to login/join with:

Junior / 1st Line, IT Service Desk Analyst, Preston

Client:

GK Recruitment

Location:

Preston, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ebd6d6dfa93e

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Description

• Have you recently been working in Customer Services or Customer Support?
• Do you thrive in delivering excellent Customer Service?

Then this role is for you - as a 1st line IT Support Analyst.

We can offer you:

• A starting salary of £24,700 + overtime
• The opportunity to build your IT career in a strong, customer-centric team
• Enhancement of your IT skills

But - You must be a good communicator with reasonable IT skills.

My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the pharmacy sector.

You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review to £25,000. The role will be based in Adlington, Chorley, with some remote work.

You will join a company that offers training and a clear career path, along with additional benefits.

Responsibilities of the 1st Line IT Support Analyst include:

• Supporting pharmacy dispensers via telephone with IT issues
• Providing remote support using access tools
• Logging and categorising calls and emails in a CRM system
• Documenting and updating the knowledge base
• Raising jobs for Engineers and liaising with them
• Taking ownership of incidents and resolving them efficiently
• Documenting issues and escalating to the 2nd line team

Ideal candidate for the 1st Line IT Support Analyst role:

• Problem-solving attitude and aptitude
• Strong communication skills (written and verbal)
• Good problem-solving skills
• Effective workload management
• Ability to take ownership of issues

APPLY NOW: If this role matches your skills and career goals, click apply now.