Junior / 1st Line, IT Service Desk Analyst

TN United Kingdom; Blackburn; On-site; GBP 24,000 - 30,000; Full time

Job summary

An innovative company is seeking a motivated Junior IT Service Desk Analyst to join their dynamic team in Blackburn. This role is perfect for those passionate about customer service and IT support. You'll provide essential assistance to pharmacy dispensers, tackling IT issues and ensuring smooth operations. With a starting salary of £24,700 and opportunities for career progression, this position offers a fantastic pathway into the IT industry. Join a customer-centric team that values development and communication, and make a real difference in the healthcare sector.

Benefits

Overtime Opportunities

IT Skills Development

Career Progression

Training

Qualifications

• Experience in Customer Services or Customer Support.
• Good communicator with reasonable IT skills.

Responsibilities

• Support pharmacy dispensers via telephone and remote access tools.
• Log and categorize calls and emails in CRM.

Skills

Customer Service

Communication Skills

Problem-Solving

IT Skills

Tools

CRM Software

Remote Access Tools

Job description

Social network you want to login/join with:

Junior / 1st Line, IT Service Desk Analyst, Blackburn

Client: GK Recruitment

Location: Blackburn, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2e85f1909173

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description

This role is suitable for individuals with experience in Customer Services or Customer Support who thrive in delivering excellent customer service. As a 1st line IT Support Analyst, you will support pharmacy dispensers with IT issues, providing telephone support and remote assistance, logging calls, and liaising with engineers.

We offer:

• A starting salary of £24,700 + overtime
• Opportunities to build your IT career within a customer-centric team
• IT skills development

You should be a good communicator with reasonable IT skills. The client supplies EPoS and PMR systems to pharmacies and offers training, career progression, and benefits.

Responsibilities:

• Support pharmacy dispensers via telephone and remote access tools
• Log and categorize calls and emails in CRM
• Document and update the knowledge base
• Coordinate with Engineers and raise jobs for them
• Manage incidents and escalate to 2nd line support as needed

Candidate requirements:

• Problem-solving attitude
• Strong communication skills (written and verbal)
• Ability to manage workload effectively
• Ownership of issues

If interested, click apply now to pursue this opportunity.