Junior / 1st Line, IT Service Desk Analyst

TN United Kingdom; Chorley; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

An established industry player is seeking a motivated 1st Line IT Support Analyst to join their dynamic team in Chorley. This role offers a fantastic opportunity to build your IT career while delivering exceptional customer service. You will be the first point of contact for pharmacy dispensers, helping resolve IT issues efficiently. With a competitive starting salary and the potential for overtime, this position promises a supportive environment for personal and professional growth. Join a company dedicated to your success and enjoy a range of benefits that enhance your career journey.

Benefits

Training and Development

Additional Benefits Package

Flexible Working Hours

Qualifications

• Good communication skills, both written and verbal.
• Ability to manage own workload effectively.

Responsibilities

• Provide telephone support to pharmacy dispensers with IT issues.
• Log and categorize incoming calls and emails within a CRM system.
• Document issues and escalate them to the 2nd line team.

Skills

Customer Service

Problem-solving

Communication Skills

IT Skills

Tools

CRM System

Remote Access Tools

Job description

Social network you want to login/join with:

Junior / 1st Line, IT Service Desk Analyst, Chorley

Client:

GK Recruitment

Location:

Chorley, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

0e87a7ecd8dc

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Description

• Have you recently been working in Customer Services, OR, Customer Support?
• Do you thrive in delivering excellent Customer Service?

Then this role is for you - as a 1st line IT Support Analyst.

We can offer you:

• A starting salary of £24,700 + overtime
• You will be able to build your IT career in a strong team, committed to being "customer centric"
• Enhance your IT skills

But - You must be a good communicator with reasonable IT skills.

My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector.

You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review to £25,000. The role will be conducted from their office in Adlington, Chorley, with some remote work.

You will be joining a company that offers training and a genuine career path, along with an additional benefits package.

As the 1st Line IT Support Analyst, you will:

• Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution.
• Provide telephone support to the user base utilizing remote access tools.
• Log and categorize incoming calls and emails within a CRM system.
• Be actively involved in documenting and updating the knowledge base.
• Raise jobs for Engineers and liaise with them.
• Take ownership of incidents and resolve them quickly and efficiently.
• Document issues/problems and escalate them to the 2nd line team.

We are looking for a 1st Line IT Support Analyst with:

• A problem-solving attitude and aptitude.
• Good communication skills, both written and verbal.
• Good problem-solving skills.
• Ability to manage own workload effectively.
• An ability to Take Ownership.

APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.