Judicial Office Manager

Swim England; Loughborough; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in aquatic sports is seeking a Judicial Office Manager to enhance customer service and streamline administrative processes. This role offers the opportunity to work in a dynamic environment, supporting the aquatics community while ensuring efficient operations within the Office for Judicial Administration. If you are passionate about making a difference and possess strong communication and organisational skills, this could be the perfect opportunity for you. Join a forward-thinking team dedicated to promoting health and safety in water sports, and help drive positive change in the community.

Qualifications

• Proven experience in administrative roles with strong communication skills.
• Ability to drive efficiencies and improve customer experience.

Responsibilities

• Manage the Office for Judicial Administration and provide customer service.
• Develop efficient processes for OJA administration and communication.

Skills

Administrative Experience

Communication Skills

Organisational Skills

Customer Service

Collaborative Work

Process Improvement

Job description

About The Role

Are you passionate about providing excellent customer service? Do you enjoy driving efficiencies in administration processes to improve the customer experience?

We are seeking a Judicial Office Manager to join our Legal Department on a permanent full-time basis working Monday to Friday, 35 hours per week. However, some flexibility in working hours will be required to attend hearings that may take place in the evenings and at the weekend. The role is based at our SportPark office in Loughborough, with the expectation that a minimum of 3 days per week will be worked in the office with the other 2 from home.

You will be responsible for the day-to-day running of Swim England's Office for Judicial Administration (OJA) supported by a Judicial Administrator. You will provide excellent customer service to our aquatics community, acting as the first port of call for enquiries into the OJA, providing guidance as appropriate and in line with OJA procedures. You will build and maintain professional relationships with key contacts to enable effective communication in all judicial matters. You will develop efficient, customer-centered processes for all aspects of the OJA administration and communication functions.

We are looking for a friendly individual, with a positive outlook, who has excellent professional and empathetic communication skills. You will be experienced in working in a highly collaborative fashion and have a values-driven approach to customer service.

We want you to be passionate about our role as Swim England in getting the nation healthy through aquatic sports, supporting the leisure sector, and helping children be safe in and around water. If you are looking to wake up every day with a passion for making a difference, then this could be your next role!

Interviews will be held in person at our SportPark office in Loughborough on Thursday, 9th January 2024.

About You

In order to be shortlisted for the next stage in the process, you must demonstrate within your application how you meet the following essential criteria:

Essential

1. Experience working in an administrative role
2. Excellent communication skills
3. Strong organisational skills
4. Values-driven approach to customer service
5. Experience of delivering excellent customer service in a similar environment
6. Experience of working in a highly collaborative fashion
7. Passionate about driving process-led efficiencies to improve the customer experience

Desirable

1. An understanding of sports governance structures and procedures
2. Experience leading an administration function, which could be in a legal or other customer service environment
3. Experience of creating, monitoring, and reporting on key performance indicators

So if you feel you have the suitable skills and attributes for this position, then we would like to hear from you.

Please be advised that we cannot offer visa sponsorship and that you must have the right to work in the UK to apply or be considered for this role. If you are a non-UK/EU National, you must have an appropriate working Visa to undertake employment. You must also be working within the UK to apply or be considered for this role, due to the public liability insurance Swim England holds.

Swim England is committed to inclusion and embracing the spirit of all equalities legislation. As a Disability Confident Employer, we actively encourage applications from disabled people. We recognise that the diversity of our workforce is not reflective of today’s society, and we are currently operating a pilot scheme whereby applicants from ethnically diverse backgrounds can opt into our guaranteed interview scheme. Candidates that have opted into the scheme will be guaranteed an interview provided that they have demonstrated, within their application, that they meet the essential criteria for the role. When completing the application, applicants from ethnically diverse backgrounds are encouraged to ‘Opt In’ to the scheme, by ticking the box.

Where possible, Swim England will always make reasonable adjustments for accessibility to anyone who requires it. If you would like any of the documentation in a different format or would like to apply in a different way, please get in touch. All appointments will be made on merit, following a fair and transparent process, in line with the Equality Act 2010. However, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.

Swim England is also committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment.

Please be aware that we use parsing software to extract key information from your CV, which you are able to review and edit within the application form. It is advisable to provide a simple text CV (i.e. no tables, images of text etc) to aid the transfer of information. Please review the information in your application form prior to submitting.

No Agencies Please

Proud member of the Disability Confident employer scheme