Transaction Services Assistant

Harrods; Greater London; On-site; GBP 21,000 - 24,000; Full time

Job summary

Harrods is seeking a Transaction Services Assistant to join its fast-paced Retail-focused team. The role involves advising Retail Teams via phone, email, and in-person to ensure correct transaction procedures are followed, including deposits, enquiries, refunds, and cost centre transfers.

You will support day-to-day administration, maintain up-to-date trackers, and become an expert in till processes, delivering world-class service to internal stakeholders and external customers on a daily basis.

Qualifications

• Excellent interpersonal and communication skills when liaising with internal and external parties.
• Ability to multi-task and adapt to changing priorities while ensuring customers are at the forefront.
• Ability to work under minimum supervision and perform duties effectively.
• Knowledge of Anti Money Laundering legislation preferred.
• Good PC literacy skills (Microsoft Office) are essential.

Responsibilities

• Provide expert advice and guidance over the phone, emails and in-person to Retail Teams to ensure correct procedures are followed for transactions.
• Handle deposits, general enquiries, refund/recharges, transaction searches and cost centre transfers.
• Maintain trackers and complete daily administrative tasks accurately and on time.
• Become an expert in all till processes to inspire confidence in the department and retail teams.

Skills

Interpersonal skills

Communication

Multi-tasking

Adaptability

Relationship building

Microsoft Office

Self-management

Tools

Microsoft Office

Job description

We are looking for a Transaction Services Assistant to join our fast-paced and diverse Transaction Services team. This role specialises in supporting the Retail teams across Harrods with large and complex transactions while providing world-class customer service.

About the Role

Our Transaction Services Assistants are responsible for providing expert advice and guidance over the phone, through emails and in-person to our Retail Teams to ensure the correct procedures are followed for transactions to be completed successfully. These tasks include but are not limited to deposits, general enquiries, refund/recharges, transaction searches and cost centre transfers. You will use your customer service skills to offer world class service to all internal stakeholders and external customers on a daily basis.

• Ensure compliance with store policy and adhere to Transaction Services standard operations procedures.
• Be accurate and work to timelines, ensuring all trackers are up to date.
• Ensure that your set daily administrative tasks are completed in an accurate and timely manner.
• Become an expert in all till processes, inspiring confidence in our department and the retail teams.

This role is fully on site, working 5 out of the 7 days a week. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

• Excellent interpersonal and communication skills when liaising with both internal and external parties.
• The ability to multi-task and readily adapt to changing priorities, whilst ensuring customers are at the forefront of your decision.
• The ability to work under minimum supervision and perform duties effectively.

You will have excellent customer service skills and be confident that the decisions you make will be in the best interest of our customers. Knowledge of Anti Money Laundering legislation is preferrable and good PC literacy skills (Microsoft Office) are essential. It is important that you are able to develop and maintain relationships with colleagues and customers alike, whilst being able to handle a wide range of responsibilities whilst working in a fast paced environment.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths.

We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.

What makes you unique makes us exceptional. If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent Department: Transaction Services (Iain Morrison)

As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.