Permanent full-time post in the mechanical and electrical team of Housing Property Services, created through the service's reshape programme. The work is primarily people leadership: managing about 15 staff, mainly gas engineers, with a planner and administrator, across repairs, servicing and compliance on the housing stock. It stands out for its remit beyond supervision, covering workforce planning, staffing budgets and continuous improvement. Fit depends on ACS certification and Gas Safe registration, and visa sponsorship is not offered.
What the job involves
- Lead, motivate and support a team of about 15 to deliver high performance and customer outcomes
- Build a positive employee experience through communication, regular one-to-ones and visible leadership
- Manage performance, conduct and attendance fairly, consistently and supportively
- Identify learning and development needs and keep staff qualifications and skills current
- Plan and deploy workforce to meet demand across repairs, compliance and capital programmes
- Drive a high-performance culture by recognising achievement and tackling performance issues constructively
- Lead workforce planning, recruitment, succession planning and retention
- Work with HR, trade unions and wider service teams to resolve issues and improve delivery
- Manage staffing budgets and ensure value for money
- Lead continuous improvement, modernisation projects and digital tools to raise productivity and quality
- Monitor and report on performance, compliance and operational outcomes, including regulatory engagement
- Give technical support and guidance so work is delivered safely, compliantly and to standard
Qualifications
- Current ACS certification, such as CCN1 with CENWAT, HTR1, CKR1 and MET1 modules
- Health and safety qualification such as IOSH Working Safely or equivalent
Registration & licences
- Meet the requirements for Gas Safe registration
Experience
- Significant management experience and/or a recognised management qualification
- Degree in a relevant discipline, or at least five years' senior operational experience in gas compliance, social housing or building services
Skills & knowledge
- Strong people management and leadership experience, ideally in a trades, maintenance or operational environment
- Confidence in managing performance, supporting wellbeing and holding open, constructive conversations
- Ability to plan, prioritise and manage competing demands in a busy service
- Excellent communication and relationship-building skills
- Proactive, solution-focused approach and confidence to make informed decisions
- Strong understanding of gas compliance, repairs and maintenance services
Checks & eligibility
- Full UK driving licence
- Right to work authorisation in the UK, as no visa sponsorship is offered
Other
- Commitment to excellent customer service and continuous improvement
Nice to have
- Experience within a social housing or local authority environment
What's offered
- Competitive salary
- Generous annual leave entitlement
- Access to the Local Government Pension Scheme
- A range of employee benefits
- Ongoing training and development opportunities
- Flexible working where service needs allow