Job Title Digital Health Team Leader

NHS; Bracknell; On-site; GBP 35,000 - 50,000; Full time

Job summary

The NHS is seeking a Digital Health Team Leader to oversee a dynamic team providing high-quality patient care. This role involves supervising healthcare professionals, managing patient monitoring systems, and ensuring effective team engagement. Ideal candidates will have relevant qualifications and experience in healthcare settings, particularly in supervisory roles.

Benefits

Company pension

Free flu jabs

Sick pay

Canteen

Company events

Free parking

On-site parking

Qualifications

• Experience supervising a multi-disciplinary team.
• Competence in using clinical management systems.
• Knowledge of remote clinical management.

Responsibilities

• Supervise Nurses, AHPs, and Clinical Support team members.
• Ensure shifts are covered and manage rotas.
• Provide training on clinical systems and procedures.

Skills

Supervisory Skills

Patient Monitoring

Team Leadership

Clinical Management

Education

IHCD Ambulance Technician or Associate Ambulance Practitioner

Nursing Associate or Assistant Practitioner Qualification

NVQ or Management Qualification

Tools

Docobo

Adastra

EMIS

Connected Care

Job description

Are you a IHCD Ambulance Technician, Associate Ambulance Practitioner, Nursing Associate or hold an Assistant Practitioner Qualification

Do you enjoy working in a varied and fast paced environment providing the highest quality patient care within a multi professional team?

Are you a motivated individual who would you like to forward your career in Leadership and support team engagement?

If the answer is Yes, then we would like to hear from You!

Main duties of the job

The Digital Health Service provides a mechanism for delivering 21st-century care and connecting people with medical and non-medical sources of support, empowering people to better self-manage their conditions and/or work collaboratively with healthcare professionals to manage their conditions.

The Digital Health Service delivers expert clinical case management using virtual technologies. Patients with shortand long-term conditions may be at risk of deteriorating health, which can result in declining quality of life or avoidable hospital admission.

The Digital Health Team Leader is an essential supervisory role for a service monitoring and responding to markers of declining patient health. Proactive and flexible team management enables team members to deliver the best care possible to patients on the Digital Health Service.

The Digital Health Team Leader is responsible for the general day to day running of EBPC Digital Health team members, Nurses and AHPs working both within the EBPC call centre or remotely.

The expectation is to monitor the work of Nurses, AHPs, Care Navigators, and Clinical Support team members, ensure shifts are covered (by liaising with the Resources Department), and ensure staff can use Docobo and Connected Care correctly. This will involve an element of training and one-to-one assistance to ensure all Digital Health team members are up to date with Docobo and other systems.

About us

EBPC are expanding and recruiting into our Digital health team and looking for a Team Leader to work Full time within our headquarters at Bracknell.

EBPC is a well-respected enabler of high-quality NHS services. Established 27 years ago as an Out of Hours GP service, we have grown significantly and deliver a full range of services, 24/7, to support 111, Primary Care Networks, Digital Health, Integrated Care Systems, Acute and Community NHS Trusts.

Job responsibilities

The post holder will:

• Supervise Nurses, AHPs, Care Navigators and Clinical Support team members in the use of Docobo, Connected Care, Storm, EMIS and Adastra; ensuring their knowledge of Remote Monitoring Standard Operating Procedures (SOPs) is complete and accurate.
• Ensure all shifts are covered and rotas amended when required.
• Schedule daily tasks for the team based on service needs.
• Manage annual leave and sickness for the Digital Health team members and act as a point of contact for issues regarding this, which may need to be escalated.
• Liaising with Docobo on updates and current versions then passing on these updates and changes to the Digital Health Team so that they stay completely up to date. This may involve attending training days or meetings when required.
• Provide training for Digital Health members on the use of Docobo, Connected Care, Storm, MS Teams, Message Media, Adastra and EMIS when required.
• Ensure Digital Health team members have regular one to one meetings, annual appraisals, and regular auditing/monitoring of calls using STORM data. Call audits with Nurses and AHPs will be reviewed with the Clinical Operations Manager, when required.
• Ensure regular Digital Health team meetings and engagement with a focus on governance and learning throughout the agenda.
• Work with partners in nursing and residential care homes to ensure optimum health outcomes for their residents.
• Working with GP practices for non-urgent patient escalation/reviews.
• Work in alignment with Primary Care, for established practice populations, toward a shared vision of seamless management for patients with short and long-term conditions within the Primary Care and the Community setting.
• Work with ICS partners in Primary and Social care to further develop the Digital Health model for cohorts of patients managed within local populations.
• Assist in the compilation of processes and procedures for any new Digital Health services.
• Co-ordinating alerts for patients from the out of hours period; subsequently, populating outcomes from out of hours care onto the patients Docobo Digital Health record.
• Collating patient enrolment/discharge data and statistics for GP feedback.
• Assist in the continuous updating of SOPs, manuals and handbooks as necessary so that they remain consistent and up to date for the Digital Health teams use.
• Understand and support the achievement of EBPCs business plan objectives and performance targets.
• Perform other ad hoc tasks as required appropriate to the role.
• Have experience and competence using other clinical patient management systems: Adastra, EMIS, Connected Care.

RESPONSIBILITIES FOR PEOPLE AND TRAINING

• Act as expert resource and assist in teaching competent use of the Docobo clinical record and Digital Health system.
• Take part in the process of clinical supervision and participate in clinical supervision and mentorship of others.
• Provide patients, families and carers with tailored advice and support to increase understanding of signs and potential causes for acute exacerbation of underlying conditions. This may aid patient, family and carers engagement with lifestyle changes that would be advantageous to health.
• Be responsible for providing and maintaining a learning environment and maximise opportunities for education and development in the clinical area to enhance individual development and performance in the delivery of high standards of care.
• Take responsibility for your own personal and professional development; maintain competence, knowledge, and skills commensurate with role.
• To be actively involved in clinical staff recruitment in the Digital Health Team when required by EBPC.

OTHER FACTORS

• Maintain personal knowledge, skills, and competency through appropriate CPD, training and development opportunities.
• Keep up to date with new developments and legislation.
• Using IM&T support systems.
• It may be necessary to change the days worked as the service develops and grows; therefore, flexibility is essential.
• You will be dealing with complex problems and circumstances with patients and their families which will at times be challenging.

GENERAL

This post is one of continual development. The job description is intended as a guide to the principal duties and responsibilities of the post and complements individual objectives set in line with EBPC annual business objectives. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder.

CRIMINAL RECORDS BUREAU DISCLOSURE

This post may require you to hold a current CRB Certificate which EBPC make application for every three years. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1075, applicants for this post are among those who are not entitled to withhold information about any previous criminal conviction.

FLEXIBILITY

The EBPC is currently working in a climate of great change within the healthcare sector. It is therefore expected that all staff will develop flexible working practices within EBPC and across the health network and at other organisation levels as appropriate, to be able to meet the challenges and opportunities of working within the new healthcare environment.

MOBILITY

The post holder will be expected to work at any establishment at any time throughout the duration of their contract, within the location of EBPC as agreed with the post holder.

HEALTH AND SAFETY

EBPC attach the greatest importance to the health and safety of its employees. You are expected to make yourself aware of and comply with EBPC and local Health and Safety policies, a copy of which is retained by your manager.

CLINICAL GOVERNANCE

EBPC aim to provide the highest standards of care. To further this aim, you are expected to adhere to acceptable working practice as defined in EBPC policies and guidelines. You also have a personal responsibility and accountability to your team and service to keep yourself up to date and, if you encounter unacceptable practice, to raise it or deal with it through accepted channels.

CONFIDENTIALITY

During the course of your employment you may see, hear or have access to information on matters of a confidential nature relating to the work of EBPC or to health and personal affairs of patients and staff. Under no circumstances should such information be divulged or passed on to any unauthorised person(s) or organisation(s).

DATA PROTECTION

If required to do so, obtain, process and/or use information held on a computer or word processor in a fair and lawful way. To hold data only for the specified registered purpose and to use or disclose data only to authorised persons or organisations as instructed.

EQUAL OPPORTUNITIES POLICY

It is the aim of EBPC to ensure that no job applicant or employee receives less favourable treatment on grounds of gender, religion, race, colour, sexual orientation, and nationality, ethnic or national origins or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, EBPC has an Equal Opportunities Policy and it is for each employee to contribute to its success.

NO SMOKING POLICY

EBPC have a policy on No Smoking. Staff and visitors are banned from smoking within any of the buildings operated by the EBPC.

DISCLOSURE OF PENALTIES, INVESTIGATIONS AND CONVICTIONS

During the course of your employment, you are required to inform the company of any changes to your circumstances regarding the outcome of investigations or charges against you as they may affect your employment with the company. This may include Driving License penalties or fines as a result of a driving offence or the occurrence of a crash or accident. Criminal investigations by the police, convictions, investigations by authorities such as HMRC, Fraud offices, Department of Work & Pensions, Social Services.

CHANGE IN PERSONAL CIRCUMSTANCES

During the course of your employment, you are required to notify the personnel department of any changes to your personal circumstances as they occur such as change of address, marital status etc to enable accurate records to be maintained.

• Canteen
• Company events
• Company pension
• Free flu jabs
• Free parking
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bracknell: reliably commute or plan to relocate before starting work (required)

Experience:

• Supervising experience: 2 years (required)
• Patient monitoring: 2 years (required)
• Multi-disciplinary team: 2 years (required)

Licence/Certification:

• Driving Licence (preferred)

Person Specification

Other Factors

• Maintain personal knowledge, skills, and competency through appropriate CPD, training and development opportunities.
• Keep up to date with new developments and legislation.
• Using IM&T support systems.
• It may be necessary to change the days worked as the service develops and grows; therefore, flexibility is essential.
• You will be dealing with complex problems and circumstances with patients and their families which will at times be challenging.

Experience

• Significant experience of working with a multi-disciplinary team using virtual solutions/packages to provide care
• Experience within a wide range of patient/client care groups
• Community services experience
• Evidence of innovative and flexible approach to care and the organisation of care
• Teaching/mentoring experience
• Experience of monitoring patient cohorts using virtual solutions/packages

Qualifications

• IHCD Ambulance Technician or Associate Ambulance Practitioner
• or
• Nursing Associate or Assistant Practitioner Qualification
• Vocational qualification or experiential knowledge of team leadership within healthcare
• Vocational qualification or experiential knowledge for remote clinical management of patient cohorts using Docobo technologies or similar
• Further qualifications relevant to community-based healthcare
• NVQ or introduction to a Management qualification
• Experience with Adastra, EMIS and Connected Care systems
• Experiential knowledge of acting as a telehealth champion involving remote clinical management of patient cohorts using Docobo technologies or similar

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.