Job Detail

The National Trust For Places of Historic Interest or Natural Beauty; Saltash; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Pension up to 10%

Free NT access

Deposit loan

Season ticket loan

EV car lease

Discounts perks

Holiday allowance 32 days

Flexible working

Assistance program

Free parking

Job summary

The National Trust is hiring a Holidays Assistant Manager in Saltash. This part-time role (22.5 hours per week) is permanent, with a 3-day pattern across Monday to Saturday.

You will focus on delivering outstanding service to guests in Trust holiday locations, answering questions, and supporting local teams to maintain high standards. You will supervise caretakers, coordinate rotas, manage stock and purchases, support recruitment and induction, and help ensure safety and compliance across sites.

Responsibilities

• Provide high standard guest service at Trust holiday locations.
• Answer questions and follow procedures with local teams and Contact Centre staff to ensure consistency and high standards.
• Supervise caretakers, coordinate rotas, organise changeovers and service cleans, and manage stock, purchasing and stores.
• Assist with recruitment, induction and training of new staff.
• Respond to incidents, support safety, and handle unplanned tasks to keep standards and guests happy.

Job description

Are you all about putting people first and giving them the highest standards of service? We're looking for a Holidays Assistant Manager who can help to make sure that everyone has their best possible holiday with the National Trust.

Salary: £16,567.20 pro rata (FTE £27,612 per annum)

Contract: Permanent

Hours/ working pattern: Part-time, 22.5 hours per week. The working pattern will be 3 days, flexible across Monday to Saturday.

Interview date: Monday 9th November 2026

What it's like to work here

To find out more about what it's like to work within "Holidays" at the National Trust,

What you'll be doing

Your focus will be on giving great service to everyone who chooses to stay in a Trust place. You want them all to have a very happy holiday. You'll be answering their questions, following our usual procedures, and working with the local Trust teams as well as Contact Centre staff to make sure we're being consistent and keeping standards high everywhere.

Sometimes you'll be working a desk, and sometimes out and about visiting holiday cottages and other sites, some of which may be remote. There will be occasional weekend work. You'll keep the wider team on track with compliance requirements.

You'll be the first point of contact for the caretakers. You'll supervise and lead them through training, coaching and development. You'll be co-ordinating rotas with bookings, organising changeovers and service cleans, and efficiently managing stock control, buying and stores. You'll help to recruit new staff, providing clear induction and training.

You'll help to respond to incidents, and do all that's needed to keep everyone safe. You'll also tackle unplanned tasks as they arise, to help keep standards high and people happy.

Who we're looking for

• someone with practical operational experience in a holiday business
• good at talking to, and getting on with, all kinds of people
• used to achieving high standards of housekeeping, presentation and maintenance
• able to supervise and support others in your team
• confident with Microsoft Office
• familiar with health and safety procedures and compliance, and writing risk assessments

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places