Holidays Operation Assistant

National Trust for Places of Historic Interest or Natural Beauty; Ambleside; On-site; GBP 18,000 - 25,000; Part time

Benefits offered by this job

Pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

National Trust for Places of Historic Interest or Natural Beauty requires a Holidays Operation Assistant to clean the Millbeck Towers holiday cottage near Keswick. You will ensure the six-bedroom property is pristine, welcoming and ready for guests, reporting repairs and replacing any required items from store.

PPE is provided and the role supports occasional extra hours. The position is permanent, with a 6-hour weekly pattern (Fridays, Saturdays, Mondays) and a 10:00–16:00 window, in a role

Qualifications

• Customer-focused service delivery and guest care experience preferred.
• Ability to work as part of a small team and on own initiative.

Responsibilities

• Clean and prepare Millbeck Towers to a high standard.
• Ensure the cottage is well-presented for new arrivals.
• Monitor for repairs or issues and report them; replace items from store if needed.
• Follow safety protocols and wear PPE.
• Flexible scheduling, with core changeover days.

Skills

Customer service

Attention to detail

Team player

Organised

Flexibility

Job description

We’re looking for a Holiday Cottage Cleaner to help prepare our popular holiday cottage, Millbeck Towers, Nr. Keswick in the North Lakes. This is a chance to help care for one of the National Trust's most unique holiday cottages, keeping this beautiful six-bedroom property clean, welcoming and ready for each new arrival. Internally within the National Trust, you will be known as a 'Holidays Operation Assistant'.

Salary: £15.75 per hour (please note this is inclusive of a £3 per hour reviewable market supplement)

Contract Duration: Permanent

Working Pattern:You'll work 6 hours per week. The main changeover days are Fridays, Saturdays and Mondays, although short breaks mean that changeovers can sometimes take place on other days of the week. We don't work Sundays, and rotas are provided in advance. You'll need to be available between 10.00am and 4.00pm, although there may be some flexibility around finishing times if you have other commitments. Free parking is available, and there will be the opportunity to work additional hours.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Set above the Northern Lakes with views across the Vale of Keswick, Millbeck Towers is a striking former 18th-century mill full of historic character, from stained-glass windows and open fireplaces to its distinctive turreted design.

On changeover days, you’ll make sure that everything’s pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented and welcoming. We’d also like you to keep an eye out for anything that’s not as it should be, and report any repairs or odd jobs that need doing. If you need to, you’ll also replace any broken items from the store supplies.

Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Millbeck Towers, Nr. Keswick, CA12 4PS

Documents

Holidays Operation Assistant - A1.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 08 November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.