Jira Transformation Lead | Hybrid, Flexible Hours
Pharmacy2U Ltd.
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Job summary
Pharmacy2U Ltd. is seeking a Jira Transformation Lead to steer the evolution of our Jira Service Management platform and drive excellence in IT support.
The role combines platform ownership, service improvement and technical leadership to deliver scalable, user-centric Jira solutions that meet business needs. You'll work closely with stakeholders to streamline processes, improve service capabilities and maintain SLA commitments.
Qualifications
- Proven experience leading Jira Service Management platforms and transformation initiatives.
- Strong Jira configuration, workflows, automations and governance skills.
- Understanding of ITSM concepts and ITIL practices.
- Ability to translate business requirements into scalable Jira solutions.
- Experience driving process automation and efficiency.
- Excellent stakeholder communication with technical and non-technical audiences.
Responsibilities
- Own the Jira platform strategy, roadmap and improvement programme.
- Review existing Jira environment including projects, workflows and integrations.
- Redesign Jira processes and standardise workflows across the business.
- Design and implement new Jira functionality, dashboards and automation.
- Collaborate with stakeholders to gather requirements and translate into solutions.
- Enhance user experience and ensure Jira is intuitive and consistent.
- Lead platform changes with testing, documentation and rollout.
- Coordinate Jira integrations with other business systems.
Skills
Tools
Job description
Pharmacy2U Ltd. is seeking a Jira Transformation Lead to steer the evolution of our Jira Service Management platform and drive excellence in IT support.
The role combines platform ownership, service improvement and technical leadership to deliver scalable, user-centric Jira solutions that meet business needs. You'll work closely with stakeholders to streamline processes, improve service capabilities and maintain SLA commitments.
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