Jira & Confluence Platform Engineer (L2/L3 Support)

Infosys; Stevenage; On-site; GBP 60,000 - 76,000; Full time

Job summary

Infosys is seeking an experienced Jira and Confluence Application and Maintenance Support Engineer to manage, support, maintain, and enhance Atlassian Jira and Confluence platforms in Stevenage, Bolton, or Bristol. You will ensure platform stability, provide user support, configuration, integrations, and upgrades across the Atlassian ecosystem.

The role requires strong technical expertise in Jira/Confluence administration, stakeholder management, troubleshooting, automation, and enterprise

Qualifications

• Strong hands-on experience managing large-scale Atlassian environments and migrations.
• Experience configuring Jira/JSM/Confluence for enterprise governance and security.
• Proficient in automation, dashboards, and integration with enterprise tooling.

Responsibilities

• Administer Jira Software, Jira Service Management (JSM), and Confluence environments.
• Configure projects, workflows, screens, permissions, and security schemes.
• Manage user provisioning, groups, roles, and access permissions.

Skills

Jira Software Administration

Confluence Administration

Atlassian Cloud & Data Center

Jira Workflows, Schemes, Permissions,

Screens, Custom Fields

JQL and Dashboard Development

Jira Automation

User & Access Management

Migration Tools JCMA & CCMA

REST APIs

Agile/Scrum practices

Job description

Infosys is seeking an experienced Jira and Confluence Application and Maintenance Support Engineer to manage, support, maintain, and enhance Atlassian Jira and Confluence platforms in Stevenage, Bolton, or Bristol. You will ensure platform stability, provide user support, configuration, integrations, and upgrades across the Atlassian ecosystem.

The role requires strong technical expertise in Jira/Confluence administration, stakeholder management, troubleshooting, automation, and enterprise