Jewellery Production & Customer Experience Coordinator

Benchpeg Ltd; Greater London; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

AURUM + GREY is a London-based personalised fine jewellery brand seeking a Production Assistant & Customer Services Administrator in Marylebone. The role covers the full order cycle from purchase to production, quality control and dispatch, while delivering the warm customer experience the brand is known for.

You will be highly organised, able to juggle priorities, and communicate clearly with customers and colleagues. Jewellery passion and detail-orientation are highly valued.

Qualifications

• Exceptionally organised with strong attention to detail.
• Clear, polished written communication and empathy in customer interactions.
• Ability to manage multiple tasks and deadlines in a fast-paced studio environment.

Responsibilities

• Inventory management and quality control for jewellery components.
• Prepare personalised components and manage production deadlines.
• Liaise with customers via email, social media and other platforms.
• Coordinate with production team to meet order requirements.
• Process returns and assist with priority dispatches.
• Provide bespoke customer service for longstanding clients.

Skills

Organisation

Attention to detail

Communication

Multitasking

Customer service

Tools

Order management systems

Email clients

Spreadsheets

Job description

AURUM + GREY is a London-based personalised fine jewellery brand seeking a Production Assistant & Customer Services Administrator in Marylebone. The role covers the full order cycle from purchase to production, quality control and dispatch, while delivering the warm customer experience the brand is known for.

You will be highly organised, able to juggle priorities, and communicate clearly with customers and colleagues. Jewellery passion and detail-orientation are highly valued.