Jewellery Production Coordinator — Client & Quality Lead

Benchpeg Ltd; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Ino Creative Ltd in London is seeking a hands-on Production Co-ordinator to join our jewellery workshop. You’ll be the link between clients and production, managing jobs through every stage and keeping timelines on track.

You’ll need solid jewellery design knowledge, the ability to talk confidently with clients about pieces, coordinate across CAD, casting, mounting, setting, and finishing teams, and handle day-to-day admin.

Qualifications

• Solid understanding of jewellery design and manufacturing processes.
• Ability to discuss client pieces with authority.
• Proven ability to manage multiple priorities without compromising quality or deadlines.
• Familiarity with Rhino 3D (working knowledge).
• Sharp organisational skills and attention to detail.

Responsibilities

• Manage production jobs from intake to delivery using the in-house ERP system, ensuring on-time progression through the pipeline.
• Act as the main point of contact for clients, understand requirements, provide updates, and maintain high service levels.
• Review CAD files in Rhino 3D to check feasibility and flag issues before production.
• Coordinate across CAD, casting, mounting, setting and finishing teams to prioritise workloads and meet deadlines.
• Process client transactions and handle day-to-day admin with accuracy.
• Support operation of production equipment including 3D printers, laser engravers, and 3D scanners as needed.

Skills

Client management

Organisation

Jewellery manufacturing knowledge

Communication

Attention to detail

Tools

Rhino 3D

ERP system

Job description

Ino Creative Ltd in London is seeking a hands-on Production Co-ordinator to join our jewellery workshop. You’ll be the link between clients and production, managing jobs through every stage and keeping timelines on track.

You’ll need solid jewellery design knowledge, the ability to talk confidently with clients about pieces, coordinate across CAD, casting, mounting, setting, and finishing teams, and handle day-to-day admin.