Production Assistant & Customer Services Administrator

Benchpeg Ltd; Greater London; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

AURUM + GREY is a London-based personalised fine jewellery brand seeking a Production Assistant & Customer Services Administrator in Marylebone. The role covers the full order cycle from purchase to production, quality control and dispatch, while delivering the warm customer experience the brand is known for.

You will be highly organised, able to juggle priorities, and communicate clearly with customers and colleagues. Jewellery passion and detail-orientation are highly valued.

Qualifications

• Exceptionally organised with strong attention to detail.
• Clear, polished written communication and empathy in customer interactions.
• Ability to manage multiple tasks and deadlines in a fast-paced studio environment.

Responsibilities

• Inventory management and quality control for jewellery components.
• Prepare personalised components and manage production deadlines.
• Liaise with customers via email, social media and other platforms.
• Coordinate with production team to meet order requirements.
• Process returns and assist with priority dispatches.
• Provide bespoke customer service for longstanding clients.

Skills

Organisation

Attention to detail

Communication

Multitasking

Customer service

Tools

Order management systems

Email clients

Spreadsheets

Job description

Production Assistant & Customer Services AdministratorCompanyAurum + GreyLocationMarylebone, London W1Salary£ CompetitivePublishedJuly 3, 2026DeadlineAugust 6, 2026Save### Production Assistant & Customer Services Administrator#### Aurum + Grey#### Marylebone, London W1AURUM + GREY is a London-based personalised fine jewellery brand, creating meaningful pieces by hand in our central London atelier. We are looking for an organised, proactive and detail-focused Production Assistant & Customer Services Administrator to support our team.This is a varied split role and offers an opportunity to gain exposure to the full order cycle within the business.**The Role**You will play an important part in ensuring orders move smoothly from purchase through to production, quality control and dispatch, while also delivering the warm, thoughtful customer experience AURUM + GREY is known for. This role seeks to support our jewellers wherever possible so that they can work autonomously at the bench and capitalise on production output.You will be highly organised, comfortable juggling priorities and able to communicate clearly and kindly with both customers and colleagues. A good eye for detail is important and a natural passion for jewellery would be ideal.**Production Assistant*** Inventory management* Quality control* Preparation of personalised components* Deadline management**Customer Services Administrator*** Liaising with our valued customers via email, social media and other customer-service platforms.* Coordinating with the production team to ensure that order requirements are met.* Returns processing and priority studio dispatches.* Bespoke customer service for our longstanding clients.**About You*** Exceptionally organised, with strong attention to detail.* Confident managing multiple tasks and deadlines in a fast-paced environment.* Clear, polished and friendly written communication skills.* Comfortable using email, spreadsheets, order-management systems and online customer-service platforms.* Proactive and practical, with a natural ability to spot problems before they become bigger issues.* Calm under pressure and able to manage customer queries with empathy and professionalism.* Interested in jewellery, craftsmanship, fashion, luxury retail or personalised gifting.* A team player who is happy to support wherever needed.* Previous experience with jewellery production, administration, customer service, e-commerce or retail is desirable, but not essential.The role will be based in our Marylebone studio.**To Apply**If you would like to apply, please email your CV and cover letter to us by using the application form below.