Jewellery Production & Client Services Coordinator

Benchpeg Ltd; East Finchley; Remote; GBP 21,000 - 26,000; Full time

Job summary

Pravins Ltd, a family-owned jeweller with stores and an expanding online business, seeks a Jewellery Production & Client Services Assistant at its Head Office in Finchley. You will manage client repairs, bespoke pieces and special orders from arrival to return, coordinating with stores, workshops and suppliers to ensure timely progress and high-quality outcomes.

The role requires exceptional organisation, meticulous attention to detail, and clear communication across teams.

Qualifications

• Exceptional organisation and attention to detail when handling valuable jewellery and client information.
• Ability to manage multiple tasks and deadlines in a busy environment.
• Confident communicator with colleagues, suppliers and workshops.

Responsibilities

• Manage and maintain accurate records for client repairs, bespoke pieces and special orders, ensuring every item is tracked throughout its journey.
• Prepare jewellery and detailed instructions for external workshops and suppliers, ensuring all requirements are communicated clearly and accurately.
• Liaise regularly with workshops and suppliers to monitor progress, manage timescales and follow up on outstanding work.
• Keep our boutiques informed with clear and timely updates regarding the progress of client repairs and orders.
• Coordinate with internal departments to ensure the components, materials and information required to complete client work are available when needed.
• Carry out thorough quality-control inspections on completed repairs and orders, ensuring every piece meets Pravins’ standards before being returned to the boutique.
• Identify and resolve any quality concerns with suppliers or workshops before pieces are returned to our clients.
• Carefully manage the movement, packaging and dispatch of valuable jewellery between Head Office, our boutiques, suppliers and workshops.
• Process inbound and outbound deliveries using Royal Mail Click & Drop and other relevant courier services.
• Support the wider Head Office team with production, stock and administrative duties when required.

Skills

Organised

Detail-oriented

Strong communicator

Proactive

Microsoft Office

Tools

Word

Excel

SharePoint

Job description

Pravins Ltd, a family-owned jeweller with stores and an expanding online business, seeks a Jewellery Production & Client Services Assistant at its Head Office in Finchley. You will manage client repairs, bespoke pieces and special orders from arrival to return, coordinating with stores, workshops and suppliers to ensure timely progress and high-quality outcomes.

The role requires exceptional organisation, meticulous attention to detail, and clear communication across teams.