Jewellery Production Coordinator | Detail‑Driven Office Admin

Benchpeg Ltd; Southend-on-Sea; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Friendly team environment

Job summary

Vulcan Jewellery Ltd in Southend-on-Sea, Essex, is seeking an Experienced Office Administrator / Production Coordinator to join our busy manufacturing team. You will manage customer orders from enquiry to completion, coordinate production stages and liaise with CAD designers and workshop staff.

The role requires prior jewellery industry experience, excellent organisation, attention to detail and the ability to work independently in a fast-paced environment.

Qualifications

• Previous jewellery industry experience is essential.
• Good understanding of jewellery manufacturing processes and terminology.
• Experience in office administration, order processing or production coordination.
• Exceptional attention to detail and accuracy.
• Strong organisational skills and ability to manage multiple jobs simultaneously.
• Confident communicating with trade customers, suppliers and workshop staff.
• Excellent computer literacy and ability to learn new management systems quickly.
• Ability to work efficiently, prioritise tasks and meet deadlines.
• A proactive approach, with initiative to identify problems and follow tasks through to completion.
• Reliable, professional and capable of working without constant supervision.
• A genuine team player with a positive, hardworking attitude.

Responsibilities

• Processing and managing customer orders from initial enquiry through to completion.
• Booking in manufacturing jobs and maintaining accurate records on our job management system.
• Preparing detailed production instructions for our workshop and CAD designers.
• Coordinating jobs through CAD, casting, mounting, setting, polishing, quality control and dispatch.
• Liaising with customers regarding quotations, orders, lead times and general enquiries.
• Communicating with workshop staff, designers, suppliers and external contractors.
• Monitoring production deadlines and proactively following up outstanding work.
• Preparing quotations, invoices and other relevant documentation.
• Organising completed orders, packaging and dispatch.
• Handling incoming calls, emails and day-to-day office administration.
• Identifying and resolving issues before they cause unnecessary delays.

Skills

Jewellery industry experience

Organisational skills

Office administration

Production coordination

Attention to detail

Communication with customers/suppliers

Computer literacy

Deadline management

Initiative

Team player

Job description

Vulcan Jewellery Ltd in Southend-on-Sea, Essex, is seeking an Experienced Office Administrator / Production Coordinator to join our busy manufacturing team. You will manage customer orders from enquiry to completion, coordinate production stages and liaise with CAD designers and workshop staff.

The role requires prior jewellery industry experience, excellent organisation, attention to detail and the ability to work independently in a fast-paced environment.