Experienced Office Administrator / Production Coordinator

Benchpeg Ltd; Southend-on-Sea; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Friendly team environment

Job summary

Vulcan Jewellery Ltd in Southend-on-Sea, Essex, is seeking an Experienced Office Administrator / Production Coordinator to join our busy manufacturing team. You will manage customer orders from enquiry to completion, coordinate production stages and liaise with CAD designers and workshop staff.

The role requires prior jewellery industry experience, excellent organisation, attention to detail and the ability to work independently in a fast-paced environment.

Qualifications

• Previous jewellery industry experience is essential.
• Good understanding of jewellery manufacturing processes and terminology.
• Experience in office administration, order processing or production coordination.
• Exceptional attention to detail and accuracy.
• Strong organisational skills and ability to manage multiple jobs simultaneously.
• Confident communicating with trade customers, suppliers and workshop staff.
• Excellent computer literacy and ability to learn new management systems quickly.
• Ability to work efficiently, prioritise tasks and meet deadlines.
• A proactive approach, with initiative to identify problems and follow tasks through to completion.
• Reliable, professional and capable of working without constant supervision.
• A genuine team player with a positive, hardworking attitude.

Responsibilities

• Processing and managing customer orders from initial enquiry through to completion.
• Booking in manufacturing jobs and maintaining accurate records on our job management system.
• Preparing detailed production instructions for our workshop and CAD designers.
• Coordinating jobs through CAD, casting, mounting, setting, polishing, quality control and dispatch.
• Liaising with customers regarding quotations, orders, lead times and general enquiries.
• Communicating with workshop staff, designers, suppliers and external contractors.
• Monitoring production deadlines and proactively following up outstanding work.
• Preparing quotations, invoices and other relevant documentation.
• Organising completed orders, packaging and dispatch.
• Handling incoming calls, emails and day-to-day office administration.
• Identifying and resolving issues before they cause unnecessary delays.

Skills

Jewellery industry experience

Organisational skills

Office administration

Production coordination

Attention to detail

Communication with customers/suppliers

Computer literacy

Deadline management

Initiative

Team player

Job description

Experienced Office Administrator / Production Coordinator

Vulcan Jewellery Ltd

Southend-on-Sea, Essex

Position: Full-Time, Permanent

Experience: Previous jewellery industry experience essential

Vulcan Jewellery is looking for a highly organised, experienced and capable Jewellery Office Administrator / Production Coordinator to join our busy manufacturing team.

We specialise in bespoke fine jewellery manufacturing, supplying independent jewellers and established jewellery brands across the UK.

We're looking for someone who already understands the jewellery industry, is confident managing multiple orders and takes pride in ensuring everything is completed accurately, efficiently and on time.

This is an important role within our business, requiring someone who can take ownership of their responsibilities, work independently and contribute positively to the wider team.

Key Responsibilities

• Processing and managing customer orders from initial enquiry through to completion.
• Booking in manufacturing jobs and maintaining accurate records on our job management system.
• Preparing detailed production instructions for our workshop and CAD designers.
• Coordinating jobs through CAD, casting, mounting, setting, polishing, quality control and dispatch.
• Liaising with customers regarding quotations, orders, lead times and general enquiries.
• Communicating with workshop staff, designers, suppliers and external contractors.
• Monitoring production deadlines and proactively following up outstanding work.
• Preparing quotations, invoices and other relevant documentation.
• Organising completed orders, packaging and dispatch.
• Handling incoming calls, emails and day-to-day office administration.
• Identifying and resolving issues before they cause unnecessary delays.

Essential Requirements

• Previous experience working within the jewellery industry is essential.
• Good understanding of jewellery manufacturing processes and terminology.
• Proven experience in office administration, order processing or production coordination.
• Exceptional attention to detail and accuracy.
• Strong organisational skills and the ability to manage multiple jobs simultaneously.
• Confident communicating with trade customers, suppliers and workshop staff.
• Excellent computer literacy and ability to learn new management systems quickly.
• Ability to work efficiently, prioritise tasks and meet deadlines.
• A proactive approach, with the initiative to identify problems and follow tasks through to completion.
• Reliable, professional and capable of working without constant supervision.
• A genuine team player with a positive, hardworking attitude.

What We're Looking For

We need someone who is genuinely good at what they do.

The successful candidate will be organised, efficient and meticulous, with a strong understanding of how a busy jewellery manufacturing business operates.

Accuracy, accountability and initiative are particularly important to us. We want someone who takes ownership of their work, follows through on outstanding tasks and ensures nothing gets overlooked.

You must be comfortable working in a fast-paced environment where priorities can change and attention to detail is essential.

What We Offer

• Full-time, permanent employment.
• Competitive salary, dependent on experience.
• A varied role within an established and growing jewellery manufacturing business.
• A professional, friendly and supportive working environment.
• The opportunity to work closely with experienced goldsmiths and established jewellery brands.
• Long-term career development opportunities.

Location & Eligibility

Applicants must currently reside in the UK and have the legal right to work in the UK.

Ideally based locally to Southend-on-Sea or within a reasonable commuting distance.

This is a full-time, office-based position. Remote working is not available.

Recruitment agencies need not apply.

About Us

Vulcan is a leading UK jewellery manufacturer trusted by independent jewellers, retailers, and workshops for high quality bespoke jewellery production. We specialise in precision-led, design-conscious jewellery manufacturing tailored to your brand.

Trusted members of the National Association of Jewellers, Vulcan combines traditional British craftsmanship with modern technology to deliver consistent, scalable results without ever compromising on quality.

www.vulcanjewellery.com