Jewellery Assessment Coordinator

Neve Jewels Group; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

24hr Employee Assistance Programme

Company pension

Employee discount

Job summary

Neve Jewels Group is seeking an experienced Jewellery Assessment Co-ordinator to join our busy Birmingham Operations office, with a yearly salary of up to £27,000 depending on experience. You will work on a varied mix of collection pieces and bespoke designs that require assessment or alterations.

The role requires a minimum of three years’ jewellery assessment or workshop experience, strong knowledge of metals, settings and tolerances, and excellent attention to detail.

Qualifications

• Minimum 3 years’ experience in jewellery assessment or workshop‑related experience.
• Strong knowledge of jewellery including metals, settings and tolerances.
• Experience in product and design assessment.
• Customer service experience (phone and email).
• Knowledge of quality control in fine jewellery.
• Strong organisational and prioritisation skills.
• Excellent attention to detail.
• Ability to work within a team.
• Passion for jewellery and craftsmanship.

Responsibilities

• Assessing product issues with jewellery designs, both commercial and bespoke.
• Working with workshop teams to resolve product issues.
• Tracking and issuing repairs requiring alterations.
• Coordinating stock transfers with regional offices.
• Sourcing stones and findings for urgent orders and repairs.
• Overseeing workshop repair costs.
• Booking returns and repairs accurately in the system.
• Sending products for hallmarking.
• Staying updated on industry trends and product design improvements.
• Maintaining strict quality control standards for returned jewellery.
• Documenting and reporting issues during assessment processes.
• Working closely with workshop teams to ensure smooth repair processes.
• Communicating requirements clearly for each jewellery piece.
• Maintaining strong attention to detail and precision.
• Working independently and as part of a team.
• Managing workload to meet deadlines.
• Maintaining equipment and assessment tools.
• Contributing to a positive and collaborative office environment.

Skills

Jewellery assessment

Customer service

Quality control

Attention to detail

Teamwork

Organisational skills

Passion for jewellery

Communication

Job description

The Role

We are seeking an experienced Jewellery Assessment Co‑ordinator to join our busy Birmingham Operations office, with a yearly salary of up to £27,000 depending on experience. The ideal candidate will have a minimum of three years’ experience in jewellery assessment or workshop‑related experience, all completed to an exceptional standard. You will work on a varied mix of collection pieces and bespoke one‑off designs that require assessment or alterations. This is a full‑time, employed position with a competitive salary.

Responsibilities

• Assessing product issues with jewellery designs, both commercial and bespoke
• Working with workshop teams to resolve product issues
• Tracking and issuing repairs requiring alterations
• Coordinating stock transfers with regional offices
• Sourcing stones and findings for urgent orders and repairs
• Overseeing workshop repair costs
• Booking returns and repairs accurately in the system
• Sending products for hallmarking
• Staying updated on industry trends and product design improvements
• Maintaining strict quality control standards for returned jewellery
• Documenting and reporting issues during assessment processes
• Working closely with workshop teams to ensure smooth repair processes
• Communicating requirements clearly for each jewellery piece
• Maintaining strong attention to detail and precision
• Working independently and as part of a team
• Managing workload to meet deadlines
• Maintaining equipment and assessment tools
• Contributing to a positive and collaborative office environment

Qualifications, Skills & Experience

• Minimum 3 years’ experience in jewellery assessment or workshop‑related experience
• Strong knowledge of jewellery including metals, settings and tolerances
• Experience in product and design assessment
• Customer service experience (phone and email)
• Knowledge of quality control in fine jewellery
• Strong organisational and prioritisation skills
• Excellent attention to detail
• Ability to work within a team
• Passion for jewellery and craftsmanship

What you can expect from us

• 24hr Employee Assistance Programme access
• Company pension
• Employee discount

Neve Jewels Group is an equal opportunity employer committed to creating a supportive and inclusive workplace.