Jewelry Assessment Coordinator

Neve Jewels Group; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Company pension

Employee discount

Health & Wellbeing Programme

Private medical insurance

Referral programme

Job summary

Neve Jewels Group seeks an experienced Jewellery Assessment Co-ordinator to join our Birmingham Operations office. The role involves assessing both commercial and bespoke pieces, coordinating with workshop teams, and overseeing repairs and quality control.

Salary up to £27,000, depending on experience, with a strong emphasis on precision and customer service. This full-time position requires a minimum of three years in jewellery assessment or workshop work, and offers a competitive salary and

Qualifications

• Minimum 3 years of jewellery assessment or workshop-related experience.
• Proficient knowledge of jewellery detailings (metals, settings, tolerances).
• Skilled in product and design assessment.
• Customer service & handling queries via phone and email.
• Knowledge of quality control processes in fine jewellery.
• Strong organisational skills and prioritisation.

Responsibilities

• Assess issues with commercial and bespoke jewellery designs.
• Collaborate with workshop teams to resolve issues.
• Track and issue repairs requiring alterations.
• Coordinate with regional offices for stock transfers.
• Source stones and findings for urgent orders and repairs.
• Oversee workshop repair costs and budgeting.
• Provide general customer service and support.

Skills

Jewellery knowledge

Detail-oriented

Customer service

Quality control

Communication

Organisation

Passion for jewellery

Job description

The Company

The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to reshape and disrupt the diamond jewellery industry by being Europe's only digital-first jewellery group. We are one of the very few jewellers in the country that has its own handmade workshop based in the jewellery Quarter, Birmingham. This allows us to provide our clients with an unrivalled range of unique jewellery, bespoke designs by choosing from our wide range of loose diamonds, selection of rings, styles and jewellery to provide them with perfect gifts, wedding bands, earrings, bracelets and pendants. All our diamonds are certified and conflict-free.

The Role

We are seeking an experienced Jewellery Assessment Co-ordinator to join our busy Birmingham Operations office, with a yearly salary of up to £27,000, depending on experience. The ideal candidate will have a minimum of three years' experience in jewellery assessment or workshop-related experience, all completed to an exceptional standard. You will work on a varied mix of collection pieces and bespoke one-off designs that require assessment or alterations. This is a full-time, employed position with a competitive salary.

Responsibilities

• Assessing product issues with jewellery designs, both commercial and bespoke.
• Working with various workshop teams to resolve product issues.
• Track and issue repairs to the workshop that require alterations.
• Coordinate with regional offices for stock transfers.
• Sourcing stones, findings, etc., for urgent orders and repairs.
• Overseeing workshop repair costs.
• General customer service.
• Booking returns and repairs within the system in a timely manner.
• Sending products for hallmarking.
• Stay updated on industry trends and advancements in product designs to enhance assessment techniques.
• Implement and maintain strict quality control standards to ensure that all returned jewellery meets the company's specifications and customer expectations.
• Document and report any deviations or issues encountered during the assessment process.
• Work closely with other jewellery professionals, including the workshop, to ensure seamless integration of repair techniques.
• Communicate effectively with team members to address specific requirements for each jewellery piece.
• Strong attention to detail and ability to work with precision.
• Ability to work independently and collaboratively within a team.
• Managing workload effectively to meet customer deadlines.
• Maintaining a high level of precision and attention to detail throughout all work.
• Responsible for both the maintenance and cleaning of equipment and assessment tools.
• Contributing to a positive and collaborative office environment.

Qualifications, Skills & Experience

• Minimum 3 years of experience in jewellery assessment or workshop-related experience
• Proficient knowledge of jewellery detailings (Metals, settings, tolerances, etc.)
• Skilled in product and design assessment
• Customer service & handling customer queries over the phone and via email
• Knowledge of quality control processes in fine jewellery.
• Strong organisational skills with the ability to prioritise tasks
• Excellent attention to detail and a strong eye for quality
• Good communication skills and the ability to work well within a team
• Genuine passion for jewellery and craftsmanship

Experience

Jewellery Assessment or workshop-related experience: 3 years (required)

Work Location

In person

Job Type

Full-time

What You Can Expect From Us

Competitive salaryPrivate Health Insurance24 hr access to Employee Assistance Programme

Benefits

• Company pension
• Employee discount
• Health & Wellbeing Programme
• Private medical insurance
• Referral programme

Salary

Up to £27,000.00 per year

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or are disadvantaged by conditions or requirements which cannot be shown.