Assistant Store Manager

Diamonds Factory; Norwich; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Commission

Company discount

24h EAP

Job summary

Diamonds Factory in Norwich is seeking an experienced Assistant Manager to support the Store Manager, uphold our luxury standards, and drive sales with a keen eye for detail.

You will lead and mentor the sales team, engage high‑end clients with consultative service, deepen product knowledge, and ensure an exceptional, brand‑conscious customer experience at all times.

Qualifications

• Minimum 2 years in luxury retail with sales success.
• Experience with high-end clientele is advantageous.
• Confident communicator and proactive team player.
• Ability to adapt to changing role requirements and fast-paced environment.

Responsibilities

• Lead and mentor the sales team to meet and exceed targets.
• Greet clients and build relationships through active listening.
• Develop product knowledge and train consultants.
• Maintain exceptional customer service and handle escalations.
• Uphold the brand by presenting a polished image.

Skills

Leadership

Communication

Teamwork

Problem solving

Attention to detail

Luxury retail

Sales skills

Adaptability

Tools

Software literacy

Job description

Hours: 40 hours over 5 days, working any 5 out of 7 days, including bank holidays and weekends.

Salary: Basic salary up to £30,000 per annum with the opportunity to earn commission and rewards.

The Company:

About Diamonds Factory

Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele.

About this role:

We are seeking an experienced and dedicated Assistant Manager to join our successful team in Norwich. In this role, you will play a pivotal part in maintaining our brand's reputation for excellence and luxury while assisting the Store Manager in overseeing daily operations and driving sales.

Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.

How you’ll contribute:

Leadership and Team Support:

• Assist the Store Manager in leading and mentoring the sales team to achieve and exceed sales targets.
• Collaborate with team members to create a positive and motivating work environment.

Client Engagement and Consultation:

• Greet clients with warmth and professionalism, building genuine relationships by actively listening to their needs and preferences.
• Provide guidance to the sales team on effective client engagement and consultative sales techniques.

Product Knowledge:

• Develop a comprehensive understanding of our jewellery, including materials, design details, and craftsmanship.
• Train and educate sales consultants to enhance their product knowledge.
• Collaborate with the Store Manager to set and execute sales strategies, ensuring individual and team sales targets are met.
• Encourage a consultative and customer‑centric approach to sales.

Customer Experience:

• Maintain exceptional customer service standards, resolving inquiries, concerns, and ensuring clients feel valued.
• Assist in handling client escalations when necessary.

Brand Ambassadorship:

• Uphold and promote our brand's essence by maintaining a polished appearance and a genuine passion for luxury jewellery.

Qualifications, Skills & Experience:

• Minimum of 2 years of experience in luxury retail, preferably in the jewellery sector, with a proven track record of achieving and surpassing sales targets.
• Experience liaising with high-end clientele is advantageous.
• Confident communication skills and a proactive team player.
• Strong problem‑solving skills and adaptability to changing role requirements.
• Proficiency in new software and ability to quickly learn new systems.
• Excellent interpersonal skills, including exceptional listening, communication, and relationship‑building abilities.
• A passion for luxury products and a keen sense of style.
• Strong attention to detail and an eye for aesthetics.
• Ability to thrive in a fast-paced, dynamic environment while maintaining a high level of professionalism.
• A proactive and results‑driven attitude, combined with a genuine desire to exceed customer expectations.
• Commission
• Access to 24hr Employee Assistance Programme
• Company discount

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.