Ivanti Service Manager Associate — Hybrid Support

Aztec Services (Jersey) Limited; Southampton; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Discretionary bonus scheme

Flexible, hybrid working

Ability to work abroad for up to 3.0?3

Job summary

Aztec Group is seeking an Associate in Enterprise Applications to support Ivanti Service Manager, manage incidents, service requests and data, and assist with broader ITSM tasks. You will work under supervision to maintain platform stability and contribute to improvements across the Enterprise Applications portfolio.

The role focuses on day-to-day support, data integrity, and stakeholder communication, with training provided and opportunities to grow technical capabilities in a regulated

Qualifications

• Up to 3 years’ relevant professional experience in application support, service management, systems administration or a similar technology environment.
• Some working knowledge of Ivanti Service Manager, including a basic understanding of its core modules, navigation and typical service management processes.
• Experience with supporting applications such as Workday, Salesforce, SAP Concur, DocuSign would be beneficial.
• Understanding of ITSM concepts and ITIL-aligned practices, with the ability to apply structured incident, request, problem and change processes.
• Strong analytical and troubleshooting skills, with the ability to investigate issues methodically, assess evidence and identify practical solutions.
• Ability to organise and prioritise competing activities, take ownership of assigned work and deliver accurately within agreed timescales.
• Clear written and verbal communication skills, with confidence engaging users, stakeholders, technical teams and third-party suppliers.
• Good documentation and data skills, including the ability to produce support procedures, requirements, test evidence, reports and management information with strong attention to detail.

Responsibilities

• Provide day-to-day administration and support for Ivanti Service Manager, taking ownership of incidents, service requests and enquiries through to resolution or appropriate escalation.
• Assist with the configuration and maintenance of Ivanti business objects, forms, workflows, request offerings, business rules, notifications, roles, access permissions and supporting reference data, following approved requirements and established procedures.
• Complete routine checks of Ivanti availability, integrations, scheduled jobs, queues and performance, recording exceptions and escalating issues to experienced colleagues, internal teams or third-party suppliers as appropriate.
• Support the wider Enterprise Applications portfolio by triaging issues, completing routine administration, maintaining application data and access, and escalating complex matters to application owners, technical specialists or suppliers.
• Assist with the preparation and maintenance of operational reports, audit extracts, dashboards and management information using agreed templates and data sources.
• Apply ITIL-aligned incident, request, problem, change and knowledge management practices, ensuring records are accurate, actions are traceable and service commitments are met.
• Deliver all activities in accordance with security controls, data protection requirements, internal standards, segregation of duties and the Group’s change management procedures.
• Engage with business stakeholders to understand straightforward needs, document requirements and support the preparation of clear configuration or enhancement proposals for review.
• Support functional, regression and user acceptance testing for fixes, upgrades and enhancements by following agreed test scripts, recording evidence and raising any issues identified.
• Communicate service updates, planned changes, known issues and outcomes clearly to technical and non-technical audiences, setting appropriate expectations and maintaining stakeholder confidence.
• Create and maintain knowledge articles, support procedures, configuration records, release notes and user guidance, and deliver demonstrations or training where required.
• Identify opportunities to simplify processes, improve automation, enhance data quality and strengthen the user experience across Ivanti and the Enterprise Applications portfolio.
• Develop awareness of Ivanti product updates and relevant enterprise application capabilities, sharing useful information with the team and contributing to agreed standards and improvement activities.

Skills

Ivanti Service Manager knowledge

Analytical thinking

Customer service foundation

Problem solving

Communication skills

Tools

Ivanti Service Manager

Workday

Salesforce

SAP Concur

DocuSign

Job description

Aztec Group is seeking an Associate in Enterprise Applications to support Ivanti Service Manager, manage incidents, service requests and data, and assist with broader ITSM tasks. You will work under supervision to maintain platform stability and contribute to improvements across the Enterprise Applications portfolio.

The role focuses on day-to-day support, data integrity, and stakeholder communication, with training provided and opportunities to grow technical capabilities in a regulated