Ivanti ITSM Associate — Hybrid Work & Training

Aztec Financial Services (Luxembourg) S.A.; Southampton; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

Hybrid working

Work abroad (3 weeks/yr)

Holiday allowance

Pension

Private medical insurance

Life assurance

Travel insurance

Wellbeing programmes

On-site parking

Job summary

Aztec Group is seeking an Enterprise Applications Associate to support Ivanti Service Manager and related enterprise applications. The role focuses on day-to-day administration, incident handling, and effective service delivery within a growing, regulated organisation.

You will contribute to configuration, data integrity, and operational reporting while applying ITIL practices and collaborating with technical colleagues and business stakeholders.

Qualifications

• Up to 3 years’ relevant professional experience in application support, service management, systems administration or similar tech environment.
• Some working knowledge of Ivanti Service Manager and core modules.
• Experience with supporting applications such as Workday, Salesforce, SAP Concur, DocuSign is beneficial.
• Understanding of ITSM concepts and ITIL-aligned practices.
• Strong analytical and troubleshooting skills; able to investigate issues and provide solutions.
• Ability to prioritise and deliver within agreed timescales.
• Clear written and verbal communication; able to engage users and stakeholders.
• Good documentation and data skills with attention to detail.

Responsibilities

• Provide day-to-day administration and support for Ivanti Service Manager, taking ownership of incidents and requests through to resolution or escalation.
• Assist with configuration and maintenance of Ivanti objects, forms, workflows, and business rules.
• Perform routine checks of Ivanti availability, integrations, scheduled jobs, queues and performance.
• Support wider Enterprise Applications portfolio by triaging issues and maintaining data and access.
• Prepare and maintain operational reports, audit extracts, dashboards and management information.
• Apply ITIL-aligned incident, request, problem, change and knowledge management practices.
• Ensure security controls, data protection, internal standards and change procedures are followed.
• Engage with stakeholders to document requirements and support enhancement proposals.
• Support testing for fixes, upgrades and enhancements by following test scripts and recording evidence.
• Communicate service updates and known issues clearly to technical and non-technical audiences.
• Create and maintain knowledge articles, procedures, release notes and user guidance.
• Identify opportunities to simplify processes and improve automation and data quality.
• Share Ivanti product updates and contribute to improvement activities.

Skills

ITIL

Incident management

Analytical thinking

Communication skills

Tools

Ivanti Service Manager

Workday

Salesforce

SAP Concur

DocuSign

Job description

Aztec Group is seeking an Enterprise Applications Associate to support Ivanti Service Manager and related enterprise applications. The role focuses on day-to-day administration, incident handling, and effective service delivery within a growing, regulated organisation.

You will contribute to configuration, data integrity, and operational reporting while applying ITIL practices and collaborating with technical colleagues and business stakeholders.