Itsu Team Member

Scoffs Group Ltd; Topsham; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Instant Perks with Boostworks

Free, confidential mental health and 


Wagestream Access

Company pension scheme

Role-based training & apprenticeships

Free Meals & Drinks on Shift

Perks That Go Beyond You

Loyalty Pays Off

We Celebrate You

Team Wins = Bonus Time

Job summary

Scoffs Group Ltd is hiring Team Members for its itsu sites in the United Kingdom. You will help create a welcoming atmosphere, prepare fresh meals and ensure smooth day-to-day operations.

Training is provided for kitchen and customer-facing tasks, with a focus on friendly service and high standards. No prior hospitality experience is required; just a positive attitude, reliability, and a willingness to learn.

Qualifications

• No hospitality experience required, just a positive attitude and willingness to learn.
• We’ll provide full training for kitchen and customer-facing roles.

Responsibilities

• Deliver friendly, efficient service with a smile and keep the customer at the heart.
• Work with teammates to keep the shop running smoothly.
• Maintain displays, seating areas and front-of-house standards.
• Greet and support delivery drivers and maintain great takeaway service.
• Follow the Hospitality Steps and Mystery Shopper standards.
• Prepare fresh food daily to high standards and follow recipes.
• Adhere to food safety, hygiene and safety practices.
• Support food production in kitchen and fish sections (training provided).
• Report any food quality or safety concerns to management.
• Keep shop clean and safe at all times.
• Meet productivity goals and help minimise waste.
• Follow proper equipment usage, cleaning and maintenance procedures.
• Log and report maintenance or safety issues.
• Contribute to a 5-star EHO rating through consistent standards.

Job description

Join Scoffs Group – Team Member (itsu)

Proud Franchise Partner of itsu |

Looking to start or grow your career in hospitality with a forward-thinking company that truly values its people? At Scoffs Group, we’re proud to be one of the UK’s leading franchise partners for itsu – the innovative, Asian-inspired food brand known for fast, fresh, and healthy dishes.

We’re growing fast, and we’re on the lookout for passionate, energetic Team Members to help us deliver exceptional service and beautiful food in our itsu shops.

Who We Are

Scoffs Group UK is a multi-award-winning franchise business operating across multiple high-profile food brands, including Costa Coffee and itsu. As the UK's largest Costa franchise and a proud itsu partner, we know what it takes to create positive, people-first environments where teams thrive and careers grow.

In our itsu shops, we serve delicious, Asian-inspired meals prepared fresh every day – from hand-rolled sushi to steaming rice bowls. As a franchise, we bring our own culture of respect, development, and opportunity, powered by a passionate, close-knit team.

The Role: Team Member (itsu)

As a Team Member, you’ll play a hands‑on role in creating a welcoming atmosphere for customers, preparing top‑quality food, and keeping the shop running smoothly day‑to‑day. You’ll be trained in both kitchen and customer‑facing roles, gaining skills across the entire shop.

Your responsibilities will include:

Team & Customer Experience

• Deliver friendly, efficient service with a smile – always keeping the customer at the heart
• Work closely with your teammates to keep the shop running like clockwork
• Maintain beautiful displays, clean seating areas, and high front‑of‑house standards
• Greet and support delivery drivers and maintain great takeaway service
• Follow our 6 Hospitality Steps and Mystery Shopper standards

Food Prep & Quality

• Prepare fresh food daily to high standards, following 'Correct to Recipe' guidelines
• Follow all food safety, hygiene, and health & safety practices (5FSF, 5FQF, FIFO)
• Support food production in both kitchen and fish sections (training provided)
• Report any food quality or safety concerns to management promptly
• Maintain shop cleanliness and safety at all times (CATC & CAYG cleaning methods)

Operational Support

• Meet productivity goals and help minimise waste
• Follow correct equipment usage, cleaning and maintenance procedures
• Accurately log and report any maintenance or safety issues
• Contribute to a 5-star EHO rating through consistent standards

What We’re Looking For

You don’t need hospitality experience — just a great attitude, a strong work ethic, and a willingness to learn. We’ll teach you everything you need to know.

You’ll thrive in this role if you:

• Bring energy, reliability, and enthusiasm to every shift
• Love working as part of a team and supporting others
• Are comfortable in a fast‑paced, customer‑facing environment
• Take pride in your work and show a positive attitude
• Live and breathe the itsu values – Aim Higher, Work Together, Take Pride, Build Trust

Why Work for Scoffs Group?

• Instant Perks with Boostworks – Exclusive rewards & discounts from day one
• We’ve Got Your Back – Free, confidential mental health and wellbeing support via Life & Progress
• Wagestream Access – Get paid when you need it, with smart tools for saving and budgeting
• Secure Your Future – Join our company pension scheme
• Learn While You Earn – Role-based training & apprenticeships with Yuzu Training
• Free Meals & Drinks on Shift – Enjoy delicious itsu food while you work
• Perks That Go Beyond You – Get discounts for yourself on & off shift!
• Loyalty Pays Off – Long service awards and recognition for your commitment
• We Celebrate You – From day one to every milestone, we recognise your journey
• Team Wins = Bonus Time – Earn store-wide bonuses when we hit our goals

Ready to Start Something Fresh?

If you’re ready to take the next step in your hospitality journey with a supportive team and a brand that’s leading the future of fast food, we’d love to hear from you.