Team Member

itsu; England; On-site; GBP 13,000 - 15,000; Full time

Benefits offered by this job

Paid breaks

Meals on duty

28 days paid holidays

Discounts for family and friends

Early wage access

Mental health support

Social events

Job summary

A leading Asian-inspired quick-service brand in the United Kingdom is seeking a Team Member to join their dynamic team. In this role, you will be responsible for food preparation, including cutting fresh fish and rolling maki, while providing excellent customer service. No experience is necessary as comprehensive training will be provided. This position offers competitive pay starting at £13.55 per hour, paid breaks, and numerous growth opportunities to advance within the company.

Qualifications

• No prior experience required; training provided.
• Ability to work in a fast-paced environment.
• Passion for preparing food and helping customers.

Responsibilities

• Cut and prepare ingredients, including fresh fish.
• Roll maki and create itsu's signature dishes.
• Maintain food quality and safety standards.
• Provide excellent customer service.

Skills

Customer service

Food preparation

Teamwork

Attention to detail

Job description

We are itsu, the leading Asian‑inspired quick‑service retail and grocery brand with over 80 restaurants across the UK and Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food is made fresh in every restaurant, every day, making itsu a top choice for healthy eating.

In addition to our restaurants, itsu grocery offers a range of high‑quality Asian‑inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best‑in‑class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

Apply Now

Start as a Team Member and earn up to £13.55 per hour, including an hourly bonus* and no zero‑hour contracts!

Responsibilities

• Cutting fresh fish and preparing ingredients
• Rolling maki and creating our famous itsu dishes
• Cooking with care and precision
• Maintaining the highest standards of food quality and safety
• Delivering excellent customer service with a smile

Training & Growth

No experience? No problem! We’ll teach you everything you need to know. Your training will be a mix of hands‑on learning in‑store, supported by your team and managers, and digital learning through our app and Academy courses. This will give you the confidence and skills to shine.

We pay our bonus after your initial training.

Even more – if you’re looking to grow, itsu is the place for you. 90% of our shop managers and 30% of our Academy team started as itsu team members… you could be one of them!

If you love working in a vibrant place, are restless to help your team and customers, and preparing food is your passion – apply now!

Core Qualities

• I take pride in what I do
• I care for people
• I want to grow myself & others
• I build trust around me

Benefits

• Pay every Thursday and early wage access via Wagestream
• Your breaks are paid, and your healthy lunch is on us every day
• Invite your family and friends over for a meal with a 50% discount in every itsu shop
• Enjoy 28 days of paid holidays
• With our learning programs and career progression, you can quickly earn up to £14.00 as a Team Member Pro (including hourly bonus), or £14.75 (including hourly bonus) + quarterly bonus if you become a Team Leader (with guaranteed full‑time hours)
• We pay for your sick leave and provide income & critical protection
• We care about your health – free online GP and 24/7 access to mental health therapists, and managers trained in Mental Health First Aid
• Enjoy discounts at major retailers and gym memberships
• We offer social, family and sport events

Just like you, we are very passionate about sustainability. Please check our sustainability milestones here.

No matter what you do at itsu, it's important to us that everyone has access to the same opportunities. We are a truly diverse bunch, from all walks of life, and you'll always be encouraged to be your true self.