Exeter - Itsu Team Member

Itsu; Exeter; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Instant Perks with Boostworks

Life & Progress mental health support

Wagestream access

Company pension scheme

Free meals & drinks on shift

Job summary

Scoffs Group is hiring a Team Member for itsu shops. You’ll deliver friendly service, help prepare fresh meals, and support day-to-day shop operations while training in kitchen and customer-facing tasks.

No hospitality experience is required; bring energy and reliability, and learn the brand values and procedures through our team-based approach.

Qualifications

• Hospitality experience not required; great attitude and willingness to learn.
• Strong work ethic and ability to learn quickly.
• Comfortable in a fast-paced, customer-facing environment.
• Pride in workmanship and positive attitude.
• Live and breathe the itsu values: Aim Higher, Work Together, Take Pride, Build Trust.

Responsibilities

• Deliver friendly, efficient service with a smile and keep the customer at the heart.
• Work with teammates to keep the shop running smoothly and maintain high front-of-house standards.
• Prepare fresh food daily and follow food safety guidelines.
• Log maintenance or safety issues and report quality concerns promptly.
• Assist in achieving a 5-star rating through consistent standards.

Skills

Team player

Customer service

Reliability

Enthusiasm

Adaptability

Job description

Join Scoffs Group – Team Member (itsu)

Proud Franchise Partner of itsu |

Looking to start or grow your career in hospitality with a forward-thinking company that truly values its people? At Scoffs Group, we’re proud to be one of the UK’s leading franchise partners for itsu – the innovative, Asian-inspired food brand known for fast, fresh, and healthy dishes.

We’re growing fast, and we’re on the lookout for passionate, energetic Team Members to help us deliver exceptional service and beautiful food in our itsu shops.

Who We Are

Scoffs Group UK is a multi-award-winning franchise business operating across multiple high-profile food brands, including Costa Coffee and itsu. As the UK's largest Costa franchise and a proud itsu partner, we know what it takes to create positive, people-first environments where teams thrive and careers grow.

In our itsu shops, we serve delicious, Asian-inspired meals prepared fresh every day – from hand-rolled sushi to steaming rice bowls. As a franchise, we bring our own culture of respect, development, and opportunity, powered by a passionate, close-knit team.

The Role: Team Member (itsu)

As a Team Member, you’ll play a hands‑on role in creating a welcoming atmosphere for customers, preparing top‑quality food, and keeping the shop running smoothly day‑to‑day. You’ll be trained in both kitchen and customer‑facing roles, gaining skills across the entire shop.

Your responsibilities will include:

Team & Customer Experience

• Deliver friendly, efficient service with a smile – always keeping the customer at the heart
• Work closely with your teammates to keep the shop running like clockwork
• Maintain beautiful displays, clean seating areas, and high front‑of‑house standards
• Greet and support delivery drivers and maintain great takeaway service
• Follow our 6 Hospitality Steps and Mystery Shopper standards

Food Prep & Quality

• Prepare fresh food daily to high standards, following 'Correct to Recipe' guidelines
• Follow all food safety, hygiene, and health & safety practices (5FSF, 5FQF, FIFO)
• Support food production in both kitchen and fish sections (training provided)
• Report any food quality or safety concerns to management promptly
• Maintain shop cleanliness and safety at all times (CATC & CAYG cleaning methods)

Operational Support

• Meet productivity goals and help minimise waste
• Follow correct equipment usage, cleaning and maintenance procedures
• Accurately log and report any maintenance or safety issues
• Contribute to a 5-star EHO rating through consistent standards

What We’re Looking For

You don’t need hospitality experience — just a great attitude, a strong work ethic, and a willingness to learn. We’ll teach you everything you need to know.

You’ll thrive in this role if you:

• Bring energy, reliability, and enthusiasm to every shift
• Love working as part of a team and supporting others
• Are comfortable in a fast‑paced, customer‑facing environment
• Take pride in your work and show a positive attitude
• Live and breathe the itsu values – Aim Higher, Work Together, Take Pride, Build Trust

Why Work for Scoffs Group?

• Instant Perks with Boostworks – Exclusive rewards & discounts from day one
• We’ve Got Your Back – Free, confidential mental health and wellbeing support via Life & Progress
• Wagestream Access – Get paid when you need it, with smart tools for saving and budgeting
• Secure Your Future – Join our company pension scheme
• Learn While You Earn – Role-based training & apprenticeships with Yuzu Training
• Free Meals & Drinks on Shift – Enjoy delicious itsu food while you work
• Perks That Go Beyond You – Get discounts for yourself on & off shift!
• Loyalty Pays Off – Long service awards and recognition for your commitment
• We Celebrate You – From day one to every milestone, we recognise your journey
• Team Wins = Bonus Time – Earn store-wide bonuses when we hit our goals

Ready to Start Something Fresh?

If you’re ready to take the next step in your hospitality journey with a supportive team and a brand that’s leading the future of fast food, we’d love to hear from you.