ITSM Sales Executive - ServiceNow / Halo / Freshworks / Avanti - Berkshire

Global Technology Solutions Ltd; Reading; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Global Technology Solutions Ltd in Berkshire is seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This hybrid role combines new business development with account management, handling prospects from initial contact to close while aligning ITSM offerings with client operations.

You will build a strong pipeline, engage senior stakeholders, and collaborate with internal delivery teams to ensure successful outcomes.

Qualifications

• 3+ years B2B sales experience in ITSM or ITSM-related services.

Responsibilities

• Drive new client acquisition through outbound prospecting, campaigns, and networking.
• Own the full sales cycle from initial engagement to close and handover.

Skills

ITSM sales

New business development

Account management

Negotiation

Stakeholder engagement

ITIL knowledge

Education

Degree in business/management

Tools

CRM

Job description

IITSM Sales Executive - ServiceNow / Halo / Freshworks / Avanti - Berkshire

Location: Reading

We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market presence.

This hybrid role combines new business development with account management. You will be responsible for generating new opportunities, building a strong pipeline, and growing existing client relationships by understanding their challenges and positioning solutions as a critical extension of their IT operations.

Key Responsibilities

New Business Development

• Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement
• Identify and engage key decision-makers across IT, Operations, and Service Management
• Build, manage, and maintain a qualified sales pipeline
• Own the full sales cycle from initial engagement through to close and handover

Account Management

• Develop and expand existing customer relationships, identifying upsell and cross-sell opportunities
• Act as a trusted advisor, supporting clients on their ITSM improvement journey
• Conduct regular account reviews to ensure long-term success and satisfaction
• Collaborate with internal delivery teams to ensure successful project execution and uncover further growth opportunities

Additional Responsibilities

• Forecast against sales targets and provide regular progress updates
• Maintain accurate and up-to-date CRM records
• Leverage market and competitor insights to strengthen value proposition
• Build strong relationships with senior stakeholders, including C-level executives

Skills & Experience Required

• Proven success in ITSM solution sales
• Minimum of 3 years' B2B sales experience
• Strong track record in both new business acquisition and account development
• Excellent negotiation, communication, and commercial skills
• Confidence engaging with senior stakeholders and decision-makers
• Self-motivated, results-driven, and highly accountable
• Knowledge of ITSM frameworks such as ITIL or SIAM
• Degree educated (business/management preferred) or equivalent experience

This is a fantastic opportunity for a driven sales professional looking to maximise earnings through an uncapped commission structure while making a real impact in a growing organisation.