ITIL V4 Hybrid Support Analyst — 50% Remote

Interface Recruitment UK; West Yorkshire; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Technical Support Analyst to join their dynamic team in Leeds. This role offers a blend of in-office and remote work, ensuring a great work-life balance. You will provide essential technical support to both internal staff and external customers, utilizing your expertise in key vendor products. With a strong focus on customer service, you'll log incidents, develop proposals for IT improvements, and maintain high standards of incident ownership. Join a company that values employee wellbeing, offers extensive training opportunities, and promotes a supportive work environment.

Benefits

ITIL V4 certification training

50% work from home

25 holidays

Mental health days

Contributory pension

Free parking

Wellbeing hour

Progression opportunities

Private medical insurance

Flexible working options

Qualifications

• 1+ years experience in a Service Desk environment required.
• Broad knowledge of key vendor products essential for support.

Responsibilities

• Provide technical support to internal users and external customers.
• Log incidents and requests accurately using the ITSM tool.
• Develop proposals to improve IT systems and infrastructure.

Skills

Technical knowledge of Microsoft products

VMWare

VEEAM

Sophos

Customer service skills

Problem-solving skills

Excellent communication skills

Attention to detail

Ability to work under pressure

Teamwork

Education

ITIL V4 certification

Tools

Service Desk ITSM tool

Job description

An established industry player is seeking a Technical Support Analyst to join their dynamic team in Leeds. This role offers a blend of in-office and remote work, ensuring a great work-life balance. You will provide essential technical support to both internal staff and external customers, utilizing your expertise in key vendor products. With a strong focus on customer service, you'll log incidents, develop proposals for IT improvements, and maintain high standards of incident ownership. Join a company that values employee wellbeing, offers extensive training opportunities, and promotes a supportive work environment.