SC/DV Cleared Incident, Change & Release Manager

LA International; Corsham; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

LA International is seeking an Incident, Change & Release Manager on an initial contract to March 2028. The role is based 2-3 days on site in the South West with some work-from-home flexibility and security clearance is required.

You will lead change governance, CAB activities, and major incident responses within a complex IT environment, delivering robust service management processes and documentation. DV preferred; Sole British Nationals only; IR35 inside; candidates may need up to 10 weeks

Qualifications

• Proven experience in Change and Release of Service Management roles within a complex IT environment.
• ITIL 4 foundation or higher is required.
• Experience leading major incident responses.
• Strong change governance processes and CAB activities.
• Experience developing service management processes and documentation.
• Experience coordinating infrastructure, platform or application releases.
• Experience with ITSM tooling and workflows.

Responsibilities

• Lead major incident response and coordinate timely resolution for critical outages.
• Own change and release governance, ensuring compliance and risk management.
• Oversee CAB activities and ensure effective communication across stakeholders.
• Develop and maintain service management documentation and processes.
• Coordinate cross-domain releases across infrastructure, platforms and applications.

Skills

Change management

ITIL 4

Major incident response

CAB governance

Service management docs

Release coordination

ITSM tooling

Job description

INCIDENT, CHANGE & RELEASE MANAGER

Initial contract until March 2028, with extensions. 2-3 days per week on site in the South West, with WFH. Inside of IR35. SC clearance required. DV preferred. Due to the nature of the roles, only Sole British Nationals can be considered for this post.

Experience Required

• Proven experience in Change, Release of Service Management roles within a complex IT environment.
• ITIL 4
• Experience of leading major incident response
• Change governance processes and CAB activities
• Experience in developing service management processes and documentation
• Experience coordinating infrastructure, platform or application releases
• ITSM tooling

Desirable

• MOD/Defence experience
• SIAM environments
• SACM experience

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.