Change Analyst - Security Cleared

Computacenter; Milton Keynes; On-site; GBP 38,000 - 52,000; Full time

Job summary

A leading technology firm is seeking a Change Analyst in Milton Keynes to assess and implement changes in systems, processes, and services. This role is crucial to ensure stability and efficiency within the Change Management process. Responsibilities include evaluating change requests, facilitating approvals, and maintaining records. The ideal candidate will demonstrate strong analytical skills and a good grasp of IT service environments. This is a full-time position requiring strong communication and organizational abilities.

Qualifications

• Demonstrates analytical and systematic approach to resolving complex problems.
• Broad experience in an IT Service environment.
• Proven ability to work under pressure and to tight deadlines.
• Needs to work in a concise and professional manner.
• Well-spoken and articulate.
• ITIL v3 Foundation certification.

Responsibilities

• Evaluate proposed changes for impact, risk, and alignment with business objectives.
• Coordinate with stakeholders for change authorization and scheduling.
• Maintain accurate documentation of changes for compliance.
• Identify opportunities for process improvements.
• Ensure efficient processing of Emergency Changes.
• Provide change management reports as required.
• Coordinate change building, testing and implementation with stakeholders.
• Close RFCs within agreed timelines.
• Attend CAB meetings when needed and chair in absence of Change Manager.
• Understand impact of Change on customer environments and escalate as needed.
• Follow Computacenter security policies and report incidents.
• Own the Forward Schedule of Changes (FSC) and ensure up-to-date visibility.
• Provide regular change management reports.

Skills

Analytical skills

IT Service experience

Ability to work under pressure

Communication skills

ITIL v3 Foundation

Communication skills

ITIL v3 Foundation

Job description

Locations considered - Hatfield, Milton Keynes or Nottingham

Security clearance: Must either have, or the ability to undertake Security Clearance to be considered.

Multiple hires/roles

As part of our expanding team, the Change Analyst plays a critical role in ensuring that all changes to systems, processes, and services are assessed, documented, and implemented with minimal risk and maximum efficiency. This position is at the heart of our Change Management process, providing structure and governance to maintain stability while supporting innovation and growth.

Key Responsibilities

• Evaluating Change Requests: Reviewing proposed changes for impact, risk, and alignment with business objectives.
• Facilitating Approvals: Coordinating with stakeholders to ensure changes are properly authorized and scheduled.
• Maintaining Records: Keeping accurate documentation of all changes for compliance and audit purposes.
• Continuous Improvement: Identifying opportunities to streamline processes and enhance change governance as the team scales.

What you’ll do

• Ensure all Requests for Changes are registered on the Computacenter and Customers Tool Management System for tracking and auditing of SLA / OLA.
• Vet all RFCs.
• Ensure all logged Request for Changes are promptly and correctly approved by authorised approvers.
• Ensure all logged RFCs are updated on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
• Ensure all Emergency Changes are efficiently processed in line with the Change Management procedure and communicated to relevant parties.
• Ensure all approved changes are communicated to all effecting service owners and the SOC Bridge.
• Liaise with all necessary parties to co-ordinate the change building, testing and implementation in line with schedules.
• Ensure all RFCs are closed within a timely manner.
• Attend and/or chair CAB meetings in absence of Change Manager or as requested.
• Ability to understand the impact of Change on a Customer environment.
• Managing the Risk associated and having the Authority to challenge Customer and CC requestors.
• Know your contractual service and obligations to understand the impact of customer driven change.
• Engagement with Configuration Management.
• Escalate issues in line with company processes to ensure customer demands are met.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
• Own the Remote Services Forward Schedule of Changes (FSC) and ensure that the most up-to-date version is available for all to view and updates communicated.
• Provide ad-hoc and routine change management reports to the agreed timescales.

What you’ll need

• Demonstrates analytical and systematic approach to resolving complex problems and assignments.
• Broad experience in IT Service environment.
• Proven ability to work under pressure and to tight deadlines.
• Analyst needs to work in a concise and professional manner.
• Well-spoken/Articulated.
• ITIL v3 Foundation.

Performance Indicators

• Understand and adhere to policies and procedures.
• Keep skills up to date with IT industry standards as appropriate to the role/Contract.
• Attain and maintain accreditations as appropriate to the role/Contract.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology