Italian-Speaking Credit Controller | Hybrid Cambridge

Illumina, Inc.; Great Abington; Híbrido; GBP 31.000 - 46.000; Jornada completa

Descripción de la vacante

Illumina, Inc. in Cambridge is seeking an Italian-speaking Credit Controller to join our Accounts Receivable team.

This hands-on role supports customer accounts, resolves issues and ensures timely payments within a hub‑and‑hybrid model, with one day per week in the Cambridge office (Thursdays). You will manage partner accounts, monitor credit status, post payments, issue statements and collaborate with Customer Service and Sales to maintain a positive customer experience.

Formación

• Italian language skills to support our Italian-speaking customers.
• Previous credit control / Accounts Receivable experience, including the collection of overdue balances.
• Practical experience using customer portals within a credit control environment.
• Strong relationship-building skills.
• Excellent attention to detail.
• Ability to manage competing priorities and tight timescales.
• Experience using SAP would be advantageous.

Responsabilidades

• Managing and maintaining Channel Partner accounts, including account reconciliation.
• Collecting outstanding customer balances and supporting payment within agreed terms.
• Monitoring customer credit status, credit blocks and credit exposure.
• Managing cash application and payment posting across EMEA accounts.
• Using customer portals as part of day-to-day credit control and collection process.
• Issuing customer statements, collection correspondence and dunning letters.
• Investigating and resolving account queries, discrepancies and disputes.
• Working directly with customers to resolve issues and facilitate payment.
• Collaborating across Customer Service, Sales and other functions to maintain a positive customer experience.
• Supporting internal and external audit requests.
• Maintaining accurate customer account records and following established credit and collection processes.
• Spending approximately 50% of time supporting testing activities for the Next Gen ERP project.

Conocimientos

Italian language

Credit control / Accounts receivable

Customer portals experience

Relationship building

Attention to detail

Prioritisation

SAP

Herramientas

SAP

Descripción del empleo

Illumina, Inc. in Cambridge is seeking an Italian-speaking Credit Controller to join our Accounts Receivable team.

This hands-on role supports customer accounts, resolves issues and ensures timely payments within a hub‑and‑hybrid model, with one day per week in the Cambridge office (Thursdays). You will manage partner accounts, monitor credit status, post payments, issue statements and collaborate with Customer Service and Sales to maintain a positive customer experience.