IT Workshop Technician – Elevate Retail Tech

Frasers Group; Shirebrook; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Frasers Champion

Retail Reconnect

Fearless 1200

Frasers Fit

Retail Trust

Job summary

Frasers Group in Shirebrook, Derbyshire, is seeking an IT Workshop Technician to take responsibility for hardware queries from head office, stores and warehouses across the UK. The role is based at our Shirebrook HQ with a full-time schedule and rotational shift patterns.

You will handle requests via ticket systems, perform hands-on hardware repairs, maintain the asset register, and support other IT teams with hardware for deployments.

Qualifications

• Clear passion for a career in IT and looking to grow with the business.
• Solution oriented mindset and good knowledge of IT hardware.
• Experience with Windows desktops and servers.

Responsibilities

• Providing IT hardware support to all business areas via ticket systems.
• Building, repairing, updating and maintaining IT hardware across the business.
• Maintaining the IT asset register and lifecycle from receipt to disposal.
• Assisting IT team with hardware preparation and delivery for implementations.
• Writing and updating technical documentation for knowledge sharing.
• Owning end-user tickets from initial report to resolution.

Skills

IT hardware

Windows desktops & servers

Ticket systems

End user support

Tools

Cisco networking hardware

Job description

Frasers Group in Shirebrook, Derbyshire, is seeking an IT Workshop Technician to take responsibility for hardware queries from head office, stores and warehouses across the UK. The role is based at our Shirebrook HQ with a full-time schedule and rotational shift patterns.

You will handle requests via ticket systems, perform hands-on hardware repairs, maintain the asset register, and support other IT teams with hardware for deployments.