IT Hardware Technician – Workshop & Support

Frasers Group; Shirebrook; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Frasers Champion

Retail Reconnect

Fearless 1200

Frasers Fit

Retail Trust

Job summary

Frasers Group is seeking an IT Hardware Support Technician to join our IT Workshop at Shirebrook HQ. You will handle hardware queries from head office, stores and warehouses across the UK, in a full-time role with rotating 8am-5pm & 9am-6pm shifts, plus weekend work on a 1 in 4 basis.

You will maintain the asset register, build/repair hardware, and document processes to enable end-to-end ticket resolutions. This is a hands-on role in a growing retail tech environment.

Qualifications

• Clear passion for a career in IT and wanting to grow with the business.
• Solution-orientated mindset with a proactive approach to issues.
• Good knowledge of IT hardware and how to diagnose/repair.
• Experience with Windows desktops and servers is essential.

Responsibilities

• Provide IT hardware support to the business via ticket systems.
• Build, repair, update and maintain IT hardware across the business.
• Maintain the IT asset register and lifecycle from receipt to disposal.
• Write and update technical documentation for the team.

Skills

IT hardware

Windows desktops & servers

Problem solving

Customer-facing IT support

Tools

Cisco networking hardware

Job description

Frasers Group is seeking an IT Hardware Support Technician to join our IT Workshop at Shirebrook HQ. You will handle hardware queries from head office, stores and warehouses across the UK, in a full-time role with rotating 8am-5pm & 9am-6pm shifts, plus weekend work on a 1 in 4 basis.

You will maintain the asset register, build/repair hardware, and document processes to enable end-to-end ticket resolutions. This is a hands-on role in a growing retail tech environment.