IT Workplace Specialist

Mettler-Toledo International, Inc; Royston; Sur place; GBP 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Annual bonus scheme

25 days annual leave + bank holidays

Strong Work-Life Balance

Global Exposure

Inclusive Culture

Career Progression

Résumé du poste

Mettler-Toledo International, Inc is seeking an IT Workplace Specialist to maintain a secure, modern digital workspace across endpoints and collaboration tools. You will manage Microsoft 365, Intune, and Windows devices, provide Tier 2–3 support, and contribute to local/global IT projects with occasional travel.

The role emphasizes improving the digital employee experience, documenting IT environments, and collaborating with UK sites and global teams.

Qualifications

• Experience in IT department or as an IT consultant.
• Proficiency with Microsoft 365 services (Teams, SharePoint, security).
• Strong knowledge of Intune and SCCM or other endpoint management.
• Solid understanding of Windows OS, networks, security, and patching; experience with ITSM/help desk.
• Strong customer focus and excellent communication.
• Collaborative, technically proficient with strong communication skills.

Responsabilités

• Deploy, maintain and support endpoints and client software using Intune and AutoPilot.
• Set up workspaces and configure IT equipment, including conference room AV systems.
• Provide Tier 2–3 user support; troubleshoot hardware, software, telephony and workstation issues.
• Improve digital employee experience; manage collaboration tools, AI adoption and user training.
• Document IT environment and publish clear user-facing documentation.
• Coordinate with vendors on procurement and lifecycle management of hardware and software.
• Maintain workplace infrastructure: network devices, printers, firmware/software upgrades.
• Support IT projects and pilots; gather requirements and assist global/local rollouts.
• Monitor Tenable and remediate vulnerabilities on client devices and servers; act as site IT first responder.

Connaissances

IT department experience

M365 administration

Intune & SCCM

Windows OS security

IT service management

Customer service

Communication skills

Outils

Intune

AutoPilot

Tenable

Teams

SharePoint

Description du poste

We are looking for an IT Workplace Specialist to help maintain a secure, modern, and efficient digital work environment. In this role, you will manage endpoints, software, and collaboration tools, including Microsoft 365, Active Directory, and Windows/mobile devices. You'll provide technical support, work on local and global IT projects, and ensure our systems run smoothly to boost employee productivity. This position involves close collaboration with the local IT team, Corporate IT, and other METTLER TOLEDO sites in the UK, with occasional travel.

What You'll Do

• Manage modern workplace: deploy, maintain and support endpoints and client software using tools like Intune and AutoPilot.
• Set up workspaces and configure IT equipment, including conference room AV systems.
• Provide user support and escalation (Tier 2–3): troubleshoot hardware, software, telephony and workstation issues.
• Improve digital employee experience: manage collaboration tools, support AI adoption, and deliver user training and guides.
• Document the IT environment and create/distribute clear user-facing documentation.
• Coordinate with vendors on procurement, services and lifecycle management of hardware and software.
• Maintain workplace infrastructure: install, troubleshoot and upgrade network devices, printers and firmware/software.
• Support IT projects and pilots: gather stakeholder requirements, collect user feedback and assist with global/local rollouts.
• Maintain workplace security: monitor Tenable and remediate vulnerabilities on client devices and servers; act as site IT first responder.

What You Need to Succeed

• Experience of working in an IT department or as an IT consultant.
• Experience with M365: Proficiency in managing Microsoft 365 services, including Teams, SharePoint, and security components.
• Good knowledge of Microsoft Intune, SCCM, or other endpoint management solutions.
• Strong understanding of operating systems (Windows), network protocols, security principles and patching. Experience in using IT support service management and help desk systems.
• Ability to have strong customer focus and deliver outstanding customer service.
• Willingness to collaborate, technically proficient with Excellent communication skills.

Our Offer to You

• Comprehensive benefits – including annual bonus scheme, 25 days annual leave + bank holidays
• Strong Work-Life Balance – enhanced policies, focus on employee wellbeing, employee engagement events, early finish on Fridays
• Global Exposure – work with international stakeholders and teams across METTLER TOLEDO's global network
• Inclusive Culture – thrive in an environment that values authenticity, diversity, and inclusion.
• Career Progression – learn from industry experts, enhance existing skills, benefit from our commitment to training and development.