Quality Improvement Manager

Mettler-Toledo; Royston; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus scheme

25 days annual leave + bank holidays

Private healthcare

Early finish on Fridays

Job summary

Mettler-Toledo Royston is seeking a high-impact Quality Manager to lead the manufacturing quality function and drive a step-change in performance. This role involves embedding a Zero Defect culture across supplier intake to customer delivery, while collaborating with production, engineering, and supply chain to ensure excellence and customer satisfaction.

You will manage a team of Quality Technicians and a Quality Specialist on site, championing improvements and data-driven decisions using SAP

Qualifications

• Experience leading manufacturing quality teams.
• Expert knowledge of ISO 9001/14001 and audit techniques.
• Proficiency with corrective action and preventive action systems.

Responsibilities

• Manage, develop, and inspire a team of Quality Technicians and a Quality Specialist.
• Act as a primary driver for improvement, evolving the company culture from 'compliance-focused' to a 'Zero Defect' mindset.
• Assist in the cultural deployment of the SQDCP (Safety, Quality, Delivery, Cost, People) process to ensure quality is a pillar of daily operational performance.
• Proactively challenge existing quality controls to improve their effectiveness and the robustness of their deployment.
• Work alongside operations staff to establish rigorous procedures, standards, and systems of work.
• Ensure all machines and sub-modules consistently meet defined quality standards before and during production.
• Lead the organisation in tracking internal Quality issues, ensuring exemplary and timely documentation via SAP Quality Notifications.
• Identify process improvements and implement preventive actions to mitigate risks before they impact the customer.
• Provide high-level reports articulating trends, performance levels, and the progress of strategic quality initiatives.

Skills

Quality Management

People management

ISO 9001/14001 audits

Problem-solving tools

Lean methodologies

Interpersonal skills

Tools

SAP Quality Notifications

Job description

Our Opening and Your Responsibilities

We are seeking a high-impact Quality Manager to lead our manufacturing quality function and drive a step-change in performance. This is a pivotal role where you will go beyond compliance—acting as the architect of a “Zero Defect” culture, embedding quality at every stage of the production lifecycle, from supplier intake through to final customer delivery.

You will lead a dedicated quality team while working cross-functionally with production, engineering, and supply chain to ensure operational excellence and customer satisfaction.

You'll be joining our X-ray Division based in Royston, where we focus on designing and building advanced X-ray inspection systems used in food, beverage and pharmaceutical industries to help detect contaminants and ensure product quality.

What You'll Do

• Manage, develop, and inspire a team of Quality Technicians and a Quality Specialist.
• Act as a primary driver for improvement, evolving the company culture from 'compliance-focused' to a 'Zero Defect' mindset.
• Assist in the cultural deployment of the SQDCP (Safety, Quality, Delivery, Cost, People) process to ensure quality is a pillar of daily operational performance.
• Proactively challenge existing quality controls to improve their effectiveness and the robustness of their deployment.
• Work alongside operations staff to establish rigorous procedures, standards, and systems of work.
• Ensure all machines and sub-modules consistently meet defined quality standards before and during production.
• Lead the organisation in tracking internal Quality issues, ensuring exemplary and timely documentation via SAP Quality Notifications.
• Identify process improvements and implement preventive actions to mitigate risks before they impact the customer.
• Provide high-level reports articulating trends, performance levels, and the progress of strategic quality initiatives.

What You Need to Succeed

• Proven experience in Quality Management with a strong track record of managing direct reports in a manufacturing environment
• Expert knowledge of 3rd party audit requirements (e.g., ISO 9001/14001) and internal audit techniques (Blitz/Tear Down)
• Understanding of formal problem-solving tools (8D, 5-Why, Fishbone) and Lean methodologies
• Strong interpersonal skills and the ability to influence at all levels
• Able to work onsite 5 days a week

Our Offer to You

• Comprehensive benefits– including annual bonus scheme, 25 days annual leave + bank holidays, private healthcare
• Strong Work-Life Balance – enhanced policies, focus on employee wellbeing, employee engagement events, early finish on Fridays
• Global Exposure– work with international stakeholders and teams across METTLER TOLEDO's global network
• Inclusive Culture– thrive in an environment that values authenticity, diversity, and inclusion.
• Career Progression–learn from industry experts, enhance existing skills, benefit from our commitment to training and development.

Choose what you do with your skills and apply now to be part of a team that engineers solutions for a better, safer world.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to [e-mail] so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.