IT Trainer - CRM

Lithium3 Technology Recruitment Limited; Greater London; On-site; GBP 65,000 - 92,000; Full time

Job summary

Lithium3 is seeking an IT Trainer specializing in CRM training to design, write and deliver CRM training for a London-based client. Focus on Dynamics 365 or Salesforce, and understanding customer record management as a process.

You will also create strong technical specifications, briefs, policies and test scripts, with emphasis on documentation. The contract is 3 months with potential for more projects, based in London with nationwide travel; role outside IR35.

Qualifications

• Experience delivering CRM training to both technical and non-technical audiences.
• Ability to design training content and materials.
• Strong documentation skills to produce briefs, policies and test scripts.

Responsibilities

• Design, write and deliver CRM training materials.
• Deliver training to varied audiences in London with nationwide travel.
• Produce technical specifications, briefs, policies and test scripts for training content.

Skills

CRM training

Training design

Documentation

Technical specifications

Tools

Dynamics 365

Salesforce

Ascent CRM

Job description

IT Trainer, CRM Trainer, Dynamics 365 or Salesforce, Training design, Documentation, Contract, London.

Lithium3’s client partner have a key role to engage with the business to design, write and deliver CRM training to technical and non-technical audiences.

Our client is not for profit so experience with small/bespoke CRM systems would be ideal (such as Ascent CRM). However, an IT Trainer who has worked with Dynamics CRM or Salesforce will be able to complete this assignment. The key is understanding customer record management as a process. You would also be required to write strong technical specifications, briefs, policies and test scripts.

As well as being an experienced IT/CRM Trainer good we also also require some with strong documentation skills to ensure training material is both retained and in place for future use. The contract will be 3 months initially with the likelihood of more training projects.

Based in London with some nationwide travel. The role sits outside IR35.

Lithium3 is an Equal Opportunities Employer.

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