IT Technician

Royal Russell School; London Borough of Croydon; On-site; GBP 28,000 - 34,000; Full time

Job summary

Royal Russell School in Croydon is seeking an IT Technician to join our IT team, providing first and second-line support to staff and students across the campus.

You will work with the IT Manager, maintaining Microsoft 365, devices (Surface, iPad, Chromebooks), Macs, AV gear and network services, plus assist with IT projects.

Qualifications

• 12 months IT experience or more.
• Excellent customer service skills.
• Strong problem-solving abilities.
• Knowledge of Microsoft 365, Active Directory and device support is essential.
• Experience with cloud technologies, Apple devices and networking desirable.

Responsibilities

• Provide first and second-line IT support to staff and students.
• Respond to helpdesk queries and troubleshoot issues.
• Assist with IT projects and system maintenance to ensure smooth services.

Skills

Customer service

Problem solving

Team player

Tools

Microsoft 365

Active Directory

Cloud technologies

Apple devices

Networking

Job description

IT Technician

Are you a proactive and customer-focused IT professional looking to make a real difference in a busy school environment? We are seeking an enthusiastic IT Technician to join our IT team, providing first and second-line support to staff and students across our vibrant campus.

Working closely with the IT Manager, you will help maintain and support a wide range of technologies including Microsoft 365, Microsoft Surfaces, Chromebooks, iPads, Macs, audiovisual equipment and network infrastructure. You'll respond to helpdesk queries, troubleshoot technical issues, assist with IT projects and ensure our technology services run smoothly.

The ideal candidate will have at least 12 months' IT experience, excellent customer service skills, strong problem-solving abilities, and a genuine passion for technology. Knowledge of Microsoft 365, Active Directory and device support is essential, with experience of cloud technologies, Apple devices and networking desirable.

This is a full-time, on-site role, Monday to Friday, 8.00am to 4.00pm, with occasional evening and weekend support for key school events.

If you are a team player with a can-do attitude and would like to develop your career in a supportive educational environment, we would love to hear from you.

Hours

are 37.5 per week, all year round

Salary

is up to £30,660, depending on skills and experience

The School is committed to safeguarding and promoting the welfare of children. All appointments are subject to a satisfactory enhanced Disclosure and Barring Service check (including a check against the Children’s Barred List) and other pre-employment screening including references and medical fitness.