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IT Technician Devices

Surrey and Sussex Police

London

On-site

GBP 29,000 - 33,000

Full time

3 days ago

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Job summary

Join Surrey and Sussex Police as an IT Technician Devices and become an integral part of the Digital Data & Technology team. You will support frontline policing through technical problem-solving and maintenance of various endpoint devices. This permanent full-time role promises a dynamic environment where your skills can truly make a difference.

Benefits

Career progression

Contributory pension scheme

Generous annual leave allowance

Discounts for everyday spend

On-site gyms

Generous parental leave

Financial wellbeing guidance

Discounted healthcare scheme

Qualifications

Familiar with portable networked devices and operating systems.
Experience with desktop hardware, mobile services, and client device management.
Ability to work independently and manage customer care effectively.

Responsibilities

Provide second line support for endpoint devices.
Manage fault queues and resolve issues related to different devices.
Participate in IT maintenance and correct hardware configurations.

Skills

Communication skills

Organisational skills

Technical problem solving

Attention to detail

Tools

Windows 10/11

Azure Active Directory

Office 365

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Vacancy Information

Division / Department - Digital Data & Technology

Vacancy Information

Division / Department - Digital Data & Technology

Grade - Grade 9

Status - Full Time

Contract Type - Permanent

Salary Grade Range - £29,649 - £32,247

Working Hours - 37.0 Hours per Week

Shift Allowance - No

Politically Restricted - No

Location - Sussex Police Headquarters, Lewes

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference.

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

Sussex and Surrey IT Department are recruiting a full-time Devices Technician based at Sussex HQ, Lewes. This is a second line role to support the Forces endpoint devices: desktops, laptops, body-worn cameras, mobile phones, smartphones, printers, plotters and more.

The role may involve travelling to Force and multi-agency locations around both counties to support front line policing through technical problem solving and installing/supporting networked and various other endpoint devices.

The role will be offered as a permanent role.

The Devices Technician is responsible for the delivery of second line support, equipment maintenance and the delivery of change project work.

You would be key to the success of our Devices Team in supporting policing in Sussex and Surrey. You would manage a fault queue, prioritising and resolving endpoint issues. You would be involved in IT maintenance and keeping our estate current. You would handle hardware setup, configuration, and deployment. You would be involved in the roll out of new projects and developing the skills to support them.

Skills & Experience

You will need to be familiar with portable networked devices and associated operating systems, management systems, carriers and mobile services presented to, or installed on, portable devices.

A familiarity with desktop hardware and peripherals is required, including operating systems, office applications and other specialist application software installed and operated from end-user devices. Candidates require an awareness of network connectivity and cabling between desktops and peripherals and associated standards including client device management and security systems.

Examples of the technologies we use are: Windows 10/11, Intune and other industry standard mobile device manager solutions, Azure Active Directory, wifi, Bluetooth standards and peripherals, desktop PCs, laptop and tablet hardware, printers and MFPs, external storage devices, scanners, approved client software such as MS Project, MS Visio and Adobe Acrobat, Office 365 components, Edge and other browsers, anti-virus software, client IP and networking configuration, USB access control standards, Microsoft SCCM.

You will need to have a clean driving licence as you may need to drive Surrey Police fleet vehicles to work in our other locations. You will need to pass a Police Driving Permit and eyesight test.

Applicants must display the ability to work independently with a professional approach. The ability to pay attention to detail is essential. Good written and verbal communication skills and organisational skills will be key for the successful candidate. Your customer care skills must be outstanding.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. Were invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.

We take pride in looking after our people and offer a variety of benefits;

career progression
contributory pension scheme (LGPS)
generous annual leave allowance
discounts for everyday spend
on-site gyms and a range of sports clubs
generous and supportive parental leave
financial and mental wellbeing guidance and support
discounted contributory healthcare scheme

Please use the following links for more information on the benefits of working with Surrey Police or Sussex Police

Further Information

For further information please contact

Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding to your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

vacancies in collaborated units are available to all officers and staff across both Forces
vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.

Attachments

IT Technician Grade 9 JD.docx

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
IT System Training and Support

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