IT Technician Apprentice

QA Limited; Manchester; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Company events

Company pension

Health insurance

Gym membership

Birthday day off

Casual dress code

Job summary

Caspian Insurance is seeking a highly motivated apprentice to join our IT team in Manchester City Centre. This full‑time role focuses on owning IT processes, managing the asset system, and supporting daily IT tasks while you learn and grow within a dynamic financial services environment.

You will work with the IT Manager on projects and migrations, log and resolve issues under an SLA, and collaborate with colleagues across the business as well as with external partners to fix software problems.

Qualifications

• Attention to detail and a passion for learning.
• Commitment to building a successful career in IT.
• Willingness to tackle challenges and provide solutions.

Responsibilities

• Take ownership of IT processes, including asset management.
• Log, manage, document, and resolve IT issues in line with SLA.
• Support IT Manager on projects and migrations.
• Collaborate with colleagues across all levels of the business.
• Work with external partners to resolve software issues.

Skills

Analytical skills

Problem-solving

Interpersonal skills

Independent work

Time management

Education

3 GCSEs (4+)

GCSE Maths & English (3+)

No higher qualification yet

Tools

Asset management system

Ticketing system

Job description

Caspian Insurance is an award-winning, industry-leading life insurance brokerage. We are a rising star in the financial services industry, and customer service is at the heart of everything we do. Over 90 people make up our energetic and professional team and we have a 5-star rating on both Glassdoor and Google. We have won multiple awards, many of which are for our efforts in customer service.

About the role:

We are looking for a highly motivated and responsible individual to join our team as an apprentice. The ideal candidate is someone who pays close attention to detail, has a passion for learning, and is committed to building a successful career. You should enjoy tackling challenges, solving problems, and coming up with innovative solutions. If you are eager to grow, looking to gain further qualifications, and thrive in an environment where you can make a real impact, we would love to hear from you. This is a full-time position, so you’ll be spending your days in our vibrant offices in Spinningfields, nestled in the heart of Manchester City Centre.

Responsibilities:

• Take ownership of and continuously improve specific IT processes, including managing the asset management system

• Utilize the ticket system to accurately log, manage, document, and resolve IT issues in line with the Service Level Agreement (SLA)

• Provide support to the IT Manager on various projects and migrations

• Collaborate effectively with colleagues across all levels of the business, from end users to team leaders, managers, and directors

• Work closely with external partners to resolve software-related issues

What experience do you need?

• You’ll have exceptional analytical and problem-solving skills, with a keen eye for detail

• Strong interpersonal and communication skills are vital

• Ability to work independently, as well as collaboratively

• Proactive and results-oriented mindset, able to prioritise tasks and meet deadlines

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:

Will initially 8:30am-5pm for the first few weeks during the settling-in period. Hours will transition to the standard pattern of 10am-7pm (Monday to Thursday) and 8:30am-2pm (Friday) once you have settled into the role.

Benefits:

At Caspian, we believe in fostering growth, innovation, and integrity within a dynamic, inclusive environment. We offer exceptional benefits that go beyond just a paycheck, which include:

• Company events across the calendar

• Company pension

• Health Insurance and Death in Service plan

• High street discounts

• Gym membership

• Our development plans are huge, and you’ll grow with the business. We love to promote from within, so opportunities are never scarce

• We have a casual dress code and an early finish on a Friday

• You’ll get your birthday as a paid day off

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.