IT Technician - 1st/2nd Line Support & Hardware Builds

Talantir; Blackburn; On-site; GBP 27,000 - 29,000; Full time

Job summary

Talantir in Blackburn is seeking an IT Technician to provide hands-on 1st and 2nd line support across all departments. The role covers phone, in-person, and remote assistance to keep systems running smoothly.

You will manage stock of PCs, laptops, and mobiles, assist the IT Apprentice with building new hardware, and help the business adopt M365 so staff have the right tools.

This permanent position starts ASAP and offers onsite work in Blackburn with a salary of 27,000 to 29,000 pounds per year.

Qualifications

• IT Technician providing 1st and 2nd line IT support across all departments.
• Windows 11 and MDM environments experience.
• Familiarity with Active Directory and Group Policy.
• Hardware building and configuration skills.
• Good problem-solving and customer-focused communication.

Responsibilities

• Provide IT support via phone, in person, or remote software.
• Maintain stock management of PCs, laptops and mobile handsets.
• Collaborate with IT Apprentice to build new hardware tailored to business needs.
• Assist with adoption of M365 services to ensure staff have the required support.

Skills

PC building and configurations

Apple iOS

Mobile Phone OSM365 applications

M365 Administration

Active Directory & Group Policy

Printer fault fixing Windows 11/MDM

Networking fundamentals

Remote access software and remote help

Tools

Aruba Switch configuration

Meraki Wireless Access Points

Job description

Talantir in Blackburn is seeking an IT Technician to provide hands-on 1st and 2nd line support across all departments. The role covers phone, in-person, and remote assistance to keep systems running smoothly.

You will manage stock of PCs, laptops, and mobiles, assist the IT Apprentice with building new hardware, and help the business adopt M365 so staff have the right tools.

This permanent position starts ASAP and offers onsite work in Blackburn with a salary of 27,000 to 29,000 pounds per year.