IT Technician

Education Support Professionals Ltd; Reading; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension scheme

Lunch provided

Cycle to Work

Employee assistance programme

Professional development

Job summary

Education Support Professionals Ltd. is seeking an IT Engineer in Reading to provide 1st and 2nd line support and to manage Microsoft 365 and device deployment. You will work within an established in-house IT team at a large independent school, developing skills across the broader infrastructure and IT projects.

The role emphasizes practical Windows troubleshooting, AD/Entra ID/Intune administration and ongoing system upgrades, with carers for safeguarding a priority.

Qualifications

• Experience providing IT support in a Windows environment.
• Comfort with troubleshooting across hardware, software and networks.
• Interest in broadening technical skills within a school setting.

Responsibilities

• Provide 1st and 2nd line IT support to staff and students.
• Support Microsoft 365 apps including Outlook, Teams and SharePoint.
• Manage users, groups and devices via AD, Entra ID and Intune.
• Deploy and configure laptops, desktops and tablets.
• Troubleshoot hardware, software, network and Wi-Fi issues.
• Assist with server and infrastructure administration.
• Support system maintenance, updates and patching.
• Contribute to IT projects and device deployments.
• Coordinate with third-party suppliers to resolve issues.

Skills

Windows devices

Troubleshooting

Microsoft 365

Active Directory

Intune

Entra ID

Networking

Education

GCSEs English & Maths

Tools

Microsoft 365

Entra ID

Job description

Location: Reading

Salary: £28,906 - £33,136

Contract: Permanent

Are you an IT Support Engineer looking for a role where you can broaden your technical skills beyond day-to-day support?

Would you like the opportunity to gain hands-on experience across Microsoft 365, Intune, Entra ID, networking, servers, infrastructure and cyber security?

We are looking for an IT Engineer to join an established in-house IT team within a large independent school.

This is a varied, hands-on role primarily focused on 1st and 2nd line support, Microsoft 365 and device management, but with plenty of opportunity to develop your technical experience across wider infrastructure and get involved in IT projects, system upgrades and new technology.

It's an excellent opportunity for someone with a solid foundation in IT support who is looking for greater technical variety and the opportunity to progress their skills.

What will you be doing?

• Providing 1st and 2nd line technical support to staff and students
• Supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint
• Administering users, groups and devices across Active Directory, Entra ID and Intune
• Configuring and deploying laptops, desktops, tablets and other IT equipment
• Troubleshooting hardware, software, network and Wi-Fi issues
• Assisting with server and infrastructure administration
• Supporting system maintenance, updates and patching
• Contributing to IT projects, device deployments and system upgrades
• Working with third-party suppliers to resolve technical issues
• Identifying opportunities to improve IT systems and support services

What are we looking for?

• You’ll have previous experience providing IT support, with good practical knowledge of Windows devices, hardware, software and troubleshooting.
• You’ll be confident dealing with users, able to manage multiple support requests and have a genuine interest in developing your technical knowledge.
• Experience within a school would be beneficial but isn’t essential.
• You’ll also need GCSEs in English and Mathematics, or equivalent, and demonstrate a strong commitment to safeguarding and the welfare of children and young people.

What's on offer?

• £28,906 - £33,136 salary
• 25 days' holiday plus Bank Holidays
• 8.35% non-contributory pension
• Private Medical Insurance
• Income Protection
• Free three-course lunch
• Electric Vehicle Salary Sacrifice Scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Enhanced Family Leave policies
• Professional development opportunities

If you’re currently working in IT support and want a role that gives you the chance to expand your technical experience, work with a wider range of technologies and get involved in IT projects, we’d love to hear from you.